Arlo Essential XL Spotlight won’t take a charge

[roachroach]

I disconnected the camera from the network because it was entirely unresponsive and wouldn’t charge.

I plug in the camera, no blue light. The infrared turn on briefly. There is a clicking noise in the camera like it is recording.

I hold down the button, no response. Wait ten seconds, no response. Wait one minute, no response. 
the camera has turned into a paperweight. 
Cannot reset. Cannot connect. 
Please help. 

[Jackiejoseph]

I am experiencing the same issue with two of them. Only been in use since June 2024. 
My issue has escalated through technical and I await a response. 

[roachroach]

It’s good to hear I’m not the only one. If you don’t mind, would you share whatever solution they give you when you get it? 

[JamesC]

roachroach,

The symptoms you described could indicate a hardware related issue. I encourage you to reach out to the support team and open a ticket detailing these symptoms by using the Arlo app under Settings > Support. 

JamesC

[roachroach]

Unfortunately, since I had removed the device to try and reboot, there is no device connected to reference for the support request. 

[Jackiejoseph]

Arlo have now confirmed replacements for both cameras as they are faulty.  They only worked between June and August 2024

[roachroach]

I guess I need to do something similar, cause it surely

hasnt fixed itself. 

Arlo Support, holler at me. I can’t submit a claim. 

[JamesC]

roachroach,

If you have a subscription plan, you should be able to open a support ticket under Settings > Support. Once the ticket is open you can reference the serial number for the device that is experiencing issues. Please let me know if you need further assistance.

JamesC