Absolutely appalled at spending $200 on a piece of tech that worked in an OK manner (not perfect) since we purchased back in February but after the latest firmware update does not work AT ALL, mostly won't even connect to the camera, just sits there buffering, if it does connect we only have video with no sound. This issue needs to be fixed or Arlo need to be giving money back to those affected. What is the point in a baby montitor that doesn't allow the parents to monitor the Baby????????
Disgusted this issue hasn't been rectified in the 5 days since it started
Which mobile device are you using (iOS or Android)? Are you connected to WiFi or your mobile data? Do you see the same behavior using the web client?
Seems like there is no sound over WiFi but as well over 4G mobile data communication
When the problem gonna be solved?? Is there somebody who knows that?
My cam is worthless and my baby can’t wait till someone gonna fixed it.....
I have managed to get live view working on my mobile internet. The only issue I have at the moment is when my device is connected to WiFi there is no sound so I cannot hear my baby Cry and you can’t leave it on sound only mode when you close Arlo app. It is disappointing for such a high priced device. The idea of baby Arlo was good hence why consumers purchased the product but sorry to say the I.t support you have is utterly rubbish you need to employ someone who can fix the problem with the software. This product is an important piece of kit for a parent and Netgear has let its customers down! And the worst part is they are not even dealing with the matter efficiently. Netgear don’t mind taking their time dealing with important issues that can save a toddlers life if a child was getting suffocated or in danger there is no sound!
Unbelievable. Five days since the botched app release and STILL NO FIX! I bought a WyzeCam for $25 off of Amazon to get us by until Arlo cleaned up their mess. I never thought I'd still be using it almost a week later. But here we are.
For anyone else looking for alternatives, the WyzeCam has worked surprisingly well for us. No temp/air monitoring, no nightlight, and no music playback. But video and sound quality is noticeably better than Arlo. And for literally 1/10th the price.
Oh, I see what you mean. No, it doesn't appear that WyzeCam can do that. The app needs to be in the foreground with device unlocked to hear sound. Not a problem for us since that's not how we used our Arlo.
Thank you for the quick clarification. We use the active listening function all the time on Arlo (assuming it's working of course) so that's a big deal for us unfortunately.
Something that is designed to help parents feel safe is actually stressing us out more! Wish our return date wasn’t past due.
This is not acceptable for a baby product. This is a serious risk to the wellbeing of the child and a completely unsafe childcare product for parents. Please advise on how we can get a full return asap.
Also funny that the video feed is back to being pixelated. If it weren’t so infuriating, this would be a true comedy of errors.
Hi Victoria - Sorry to hear you are experiencing an issue with your Arlo system. Unfortunately, you have sent a message to NETGEAR and our systems are no longer integrated. We recommend reaching out to the Arlo team at https://www.facebook.com/arlosmarthome/ for further assistance.