1. Log out of and close the arlo app
2. Disconnect from WiFi
3. Reopen app - log back in
4. Reconnect to WiFi
5. Go back to the app and you should have sound
6. Click the “head-WiFi” icon on the lower right corner of screen (it will turn to a head with an X icon)
7. minimize the app or lock your phone active listening will be on and you will still have sound.
That work around doesn’t work.
I tried those steps three times.
I get audio on my LTE but not WiFi
Come on developers you can do better
Annoying for many reasons including the fact that the WiFi router is also a Netgear product.
Thank you for your patience, I know it can be frustrating and feel like an eternity between updates from us. Sometimes it takes us a while to get a more specific ETA as we know it is more helpful if we can have a pretty specific answer instead of "we're working on it" ad naseum. Our dev and QA teams have been working around the clock to get this fix pushed to production. We have submitted an update to Apple as of Sunday evening 10/21/18 (all changes to store apps have to go through an approval process with Apple), and are currently awaiting word back. In the past, this process has taken at least 24 hours, sometimes several days. Once we hear back from Apple, we can push this out to you guys. We'll make sure to post an announcement and update the threads here once we have the green light. Again, thank you for your patience, and know that we do hear you.
Thank you for keeping us updated. Just one point to think about: as far as I know you can push an „downgrade“ with no need for apple approval as they already approvedthe old version. In that way we will be able to use our cameras and not have to wait for a very long time for a fix.
Again many thanks for doing your best to provide us with a functioning reliable app.
Arlo, please fix the issue or have someone respond to this chain. The main point of having a baby monitor is being able to HEAR the baby and responding if needed. We can't be glued to our phones to watch what is happening. At the very least, this is annoying to parents. At the very worst, it can be dangerous if we can't respond to a baby in distress. Please fix this immediately.
*I run the Arlo app from my Apple iPhone X.
We removed the baby cam, linked it up, still the same issue. I just fixed my other issue with the “Getting Information” bs with the base station. What a crock of **bleep** this is even an issue. Does no one QA these patches and updates? I work in a tech industry position and would get fired if I allowed a major bug like this to kill a major feature in an already expensive camera.
Btw...you can’t even list the Arlo Baby in the Model section??? Who runs this board.
I am so livid at Arlo right now. As many of you know, Arlo did an upgrade last week and ever since there is no audio. I called Arlo at 6:45 yesterday. I was told I would get a call back and I asked that I get a call back by 12PST. No one called. I sent a 2nd email and as of today I still dont have a return call. I sent a 3rd email and called again. I'm being told their won't be a fix until "sometime this week" I'm going to warn other parents and grandparents not to buy the Arlo baby camera. It's a great camera when it's working but when it's not they can't fix it and don't have answers as to why they can't go back to the old version until they can.