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Before the current update I could watch my baby in fullscreen. Now the double arrow to see to full screen is gone. I can only rotate to full screen when viewing previous videos in the library, not live video.
How can I fix this? There's no point in me having a baby monitor if i can't see my baby on it.
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We appreciate everyone's patience about this. This issue should now be resolved on the latest Arlo Android app version, which is version 2.19. You can read more about it here: Arlo Android App - 2.19 - 14th August 2020
If you're still experiencing this issue, please let us know.
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Also about once or twice a day the temperature and humidity indicators stop taking accurate readings, show a crazy spike in temperature and humidity, then show a gap in time with no readings. After that the readings resume and go back to normal. This always seems to happen when I'm actually using the app and trying to make sure the room is comfortable for my baby.
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Hey Nick_B and PghMama,
Could you answer the following question below:
- What Android device do you have?
- What Android OS version are you running on?
- What is your phone carrier? Is this happening on both WiFi and/or cellular data?
- Could you provide a screenshot where you're not seeing the double arrow icon to go full screen?
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Hi Natali3,
Could you answer the following question:
- What Android OS version are you running on?
- What is your phone carrier? Is this happening on both WiFi and/or cellular data?
- Could you provide a screenshot where you're not seeing the double arrow icon to go full screen?
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* Android 10 latest security patch
* Carrier Verizon. And the issue is happening over WiFi( both 2.5 and 5)
* See attached
* Arlo app version 2.13_27035
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Thanks for this info, rsena. I've sent your info over to the development team as they are currently investigating this issue where some users are unable to view full screen for the Arlo Baby on the Arlo Android app. We will provide an update as soon as we have more information to share with the community.
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Samsung Galaxy s10+
What Android OS version are you running on?
Android version 10
What is your phone carrier? Is this happening on both WiFi and/or cellular data? Both WiFi and Mobile network. I'm using an Australian carrier.
Could you provide a screenshot where you're not seeing the double arrow icon to go full screen?
I cannot provide a screenshot as I uninstalled and reinstalled and it came back. Then the next day it was gone again. So I literally just uninstalled and reinstalled 5 minutes ago and they're back. I believe the pattern will continue and they'll disappear again though.
My wife is using a Samsung Galaxy s9 with Android version 9. Her full screen arrows are disappearing and reappearing without rhyme or reason. She has not uninstalled and reinstalled, they just come and go as they please.
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I have a Samsung Galaxy s10 running Android 10, and my carrier is Ting Mobile. The arrow disappearance happens on my Wifi (AT&T fiber) but when I switch to mobile data the arrows reappear. However this did not happen the first several weeks with the Arlo and I do not want to use mobile data to run the app. Also the arrows sometimes (but not always) reappear when I toggle my blue screen blocker app iBlue on or off. Again, this was not the case the first several weeks with the Arlo; I've had the iBlue app the entire time I've had the Arlo.
Regarding the incorrect temperature/humidity spikes, they seem to happen solely when I'm trying to check on my baby. Which is really unfortunate timing.
Screenshots of both issues are attached.
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We've recently released a new version for the Arlo Android app, which is 2.13.1. You can read more about the latest version here: Arlo Android App - 2.13.1 - 13th March 2020
Try updating the app to the latest version and let us know if you still experience the issue.
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When I rotate my phone it also does not change to fullscreen.
However, if I view a past video in the library, the fullscreen button is there. So it is just not available in live view. I need to be able to use it in live view, is there something I'm missing?
Thanks,
B
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Thanks everyone for letting us know you're still experiencing this issue. The development team is looking into this and we'll update the community when we hear any new information.
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Hi AnnetteLeslie,
Which Arlo camera is having this issue? And could you provide a screenshot where you cannot see the full screen icon?
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Does anyone have both iOS and Android devices? If so, are you experiencing this issue on your iOS device?
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