- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi
Notifications on our iPhones only appear in the 12 hour clock format - please can you tell me how to make this match our preference for the 24 hour clock? Thanks
Solved! Go to Solution.
- Related Labels:
-
Troubleshooting
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
Do you mind checking one more time with app version 3.6.8
If you do not see the change with that version I would like to gather app logs for the Engineering team to investigate this.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Can you try and change your timezone. You can change your Time Zone settings by logging in to your Arlo account and navigating to Settings > My Devices > select your Baby camera > select the appropriate Time Zone from the drop down list. Also can you verify your time format on your phone is correct as well? If that doesn't help, please try removing & re-installing the Arlo app.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes - the device is set to UTC (London) and my iPhone is set to 24 hour time and time zone London (and correctly shows 24 hour time at the top and on Lock Screen) - there doesn’t seem to be a setting in Arlo to get 24 hour time. Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I’ve just checked and I get the same error on an old android tablet so it seems to be the device settings..
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Can you try removing and re-installing your arlo app. There has been an update for 3.6.3 as well. Let's serif that helps.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have removed and reinstalled the latest version 3.6.3 (3404) and notifications on my iPhone (12 pro max at iOS 15.4.1) are still using the 12 hour clock (also still on my android tablet) - in the iPhone app the times in the library correctly use the 24 hour clock.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Did you have the 24-hour format previously?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
No it’s never worked
Ian
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Okay, I found some information, this feature is by design at the moment, but there is supposed to be an update coming that will allow the option for a 12/24 hr time format.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for the information- sorry I didn’t reply (I was sure I did!)
Do you know when there may be an update?
Thanks Ian
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was informed It should be released in the next App update coming soon.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I’ll keep an eye out..
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'll provide an update as soon as it is released
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
There was an update today but I still have 12 hour notifications
Ian
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for the update. You have 3.6.5 installed? This was a feature enhancement scheduled for an upcoming release. It may have not made it in this 3.6.5 release. Let me check to see if I have an estimated release timeframe.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks - yes updated to 3.6.5 (3415)
Ian
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @IDW
For your Android devices, can you download the latest version of the Arlo app v 3.6.6 and see if the time format has been changed in this version?
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Unfortunately no - it’s still 12 hour
I get
“Arlo Secure
Sound Detected on Baby Camera at 07:54 PM”
Nexus 5 - app 3.6.6,28456
Ian
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
And your phone is set to your region via native time settings right?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Also the clips in the library are referenced using 24 hour time so the app ‘knows’ thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for that, I will pass this info to the Dev team and provide more info ASAP.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Still 12 hour clock
Ian
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for the update
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
Do you mind checking one more time with app version 3.6.8
If you do not see the change with that version I would like to gather app logs for the Engineering team to investigate this.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It’s looking good - I’ve got 24 hour clock on the notifications
Please pass on my thanks 😊
I’d attach a screenshot but I can’t see how to - was fixed about 24 hours ago when the update came through.
-
Apple TV App
2 -
Arlo Baby
4 -
Arlo Mobile App
119 -
Arlo Smart
12 -
Arlo Wire-Free
1 -
Batteries
1 -
Before You Buy
142 -
Features
35 -
Firmware Release Notes
10 -
IFTTT (If This Then That)
4 -
Installation
101 -
Online and Mobile Apps
143 -
Service and Storage
23 -
SmartThings
1 -
Troubleshooting
822