Dangerous: Arlo baby live stream freezes stealthily, but looks live
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I've had similar issues with my Arlo pro cams in the past, but chalked it up to server/hub issues since it isn't a direct feed. My network is managed by a Netgear Nighthawk router, cam usually shows at least 75% signal strength.
When it does work it works great, but it fails frequently and sneakily enough that I can't trust it and may need to replace it with a different brand monitor.
Anyone else experiencing this? Anyone successfully resolved it somehow?
Thanks.
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Hi kooglesmith,
Have you tried to uninstall/reinstall your Arlo app & Reboot your Arlo Baby? We can also try and move the baby monitor closer to your router to see if we can test the connection.
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The only way I can fix this is restating the cámara. But the problem appears again, it’s very annoying
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What firmware is your camera running & what version of the Arlo Mobile App are you using? Is this issue occurring on any other devices/computer?
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The app I'm using on Android is version 2.7.2_25500 released 2/13/19. This also happens on my wife's iphone but I don't know what version she has installed.
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Also, can you tell me why when I go to the device settings and turn off the notification light it still blinks when 'reconnecting to server'? I have a strong suspicion that a flashing light is waking my baby in the middle of the night and the only option I can think is to put electrical tape over the LED! This blinking happens very frequently for us, maybe it's connected to the frozen video problem?
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I would suggest contacting customer support regarding the LED issue. Have you tried to reboot/reset the device and adjust the setting from the Web Portal?
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Same here, u need to patch it asap
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Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support
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I contacted the support once long time ago, excepted spending hrs on phone and reset the cam "never sort the problem", nothing else seems they will do.
I saw a review on apple website under arlobaby , he mentioned the cam need a very :strong" WIFI signal to run poperly. I purchase a linksys velop 2days ago with 15-20mb nbn uploading speed, seems working without dropping out so far, it has been 2 overnight running.
I would suggest anyone give it a try before put into bin! i dont think netgear support can help with this case.
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I'm experiencing this too. I'm getting concerned with this product - reliability is key in the system you use to monitor your baby.
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I have a few questions for you. Have you performed any troubleshooting steps? Did you rebooted your Arlo Baby & test again? What firmware version is the camera running?
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Hi @ShayneS,
Yes, we've gone through the troubleshooting steps and reset the camera. Those incidents happened after that.
The firmware version is mentioned in an earlier message, together with the App's version, etc.
Thanks
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Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support
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