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Aspirant

Arlo baby continuous listening not working in locked screen on iOS devices

This seems to be a common issue so I am reposting.  The continuous listening/monitoring is not working from the locked screen on any of my IOS devices.  I have turned the camera off and back on and have the head with the x next to it as you suggested. I really need this feature to work. I really like the monitor but this issue makes it almost useless. I have firmware 1.8.6.2_22781 installed and operating on IOS 12.1.4. It is not working on 3 separate devices.  

Message 2 of 3

Accepted Solutions
Arlo Moderator

Re: Arlo baby continuous listening not working in locked screen on iOS devices

Hi @Garhaw,

 

Make sure that your Always Listening mode is turned on, which is going to be the icon shown below.

 

2019-03-05 12_30_46-2019-03-05.jpg (180×180).png

 

Also, are you on the latest Arlo app version and iOS version? Which iOS devices are you having problems?

Message 3 of 3

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Aspirant

Re: Arlo baby continuous listening not working in locked screen on iOS devices

The continuous monitoring is not working from the locked screen on any of my IOS devices.  I have turned the camera off and back on and have the head with the x next to it as you suggested. I really need this feature to work. I have firmware 1.8.6.2_22781 installed. 

Message 1 of 3
Arlo Moderator

Re: Arlo baby continuous listening not working in locked screen on iOS devices

Hi @Garhaw,

 

Make sure that your Always Listening mode is turned on, which is going to be the icon shown below.

 

2019-03-05 12_30_46-2019-03-05.jpg (180×180).png

 

Also, are you on the latest Arlo app version and iOS version? Which iOS devices are you having problems?

Message 3 of 3