We have the same issue. (Thank you for the recommendation to change the account type.)
Our event recording also stopped at the same time.
We tried resetting the device, reinstalling the apps, restarting the iPad, jumping on one foot. Nothing helped. It all occurred after the auto-update on Thursday night/Friday morning.
Hi Arlo programmers, please undo whatever you did in that update. Thanks!
Same problem over here. Changing to admin account fixed it. But it is annoying that other accounts don’t get live streaming. Even more annoying is that thuis is happening, don’t you test updates?? Nice with a babycamera....
I am also having this issue. One of the people I have granted camera access to is getting stuck on the "Getting Status" on each of the camera. That person is using iPhone 8 on iOS 13.5.1. We have restarted the phone, restarted the base station, deleted and re-installed the app, and deleted and re-added as a friend. All other people with access seem to be fine (both iOS and Android)
What else is there to try?
PS Firmware version188.8.131.52_3499_ccd29a0 (no updates available)
I was able to make it work Friday night and Saturday night by restarting the camera, via the app (the restart button wasn't always showing up as an admin until I disabled the camera 1st) and immediately after restarting the camera the guest iPad could join. This process didn't work Sunday night.
What else is there to try?
Thank you for responding.
I am a grant access user. I have had the main account holder re-invite me but i am still unable to view in live, “getting status “ still appears.
It’s only happening on my iPhone , the other account holders do not have this problem. I’ve even switched phones to test it out but no success. I also have the latest Arlo update. Hoping there is a simple solution as it’s driving me mad! Thank you again .
In the past few days, have not been able to view any shared cameras, getting "request timed out" on the computer or "getting status" on iOS. If you allow the person admin rights, the issue resolves. Once you take away the admin rights, the issue comes back. I have confirmed this with 3 other users, any fix in the works?
The development team is still investigating this issue and wants to follow up to see if anyone is experiencing this issue on the Arlo Android app and/or the web client on the computer.
I have 3 Pro 3 cameras at home and shared Arlo-Q and Arlo Baby at my daughter's house far away. On my iPhone X, I can see live view on all 5 cameras, my wife cannot see anything on her iPhone X, though she can see notifications as well as events from the library. On my iPad Air I can see all my Pro 3 fine but not the 2 shared Arlo at my daughter's house. We wife have the same issue on her iPad Air just like her iPhone X, no live view at all. We both can see everything in a browser but live view keeps disconnecting. This started happening right after the last app update a few days ago.
The person i have granted guest access to is also have the same issue with "getting status" on an Iphone through the App.
We've tried sending a new invite to the account for access. Restarted the phone. and Also reset the camera. Nothing seems to work.
Hi Jessica, I can't verify Android or Web but this continues not to work on iOS (additional non admin user). Maybe someone else can comment on non iOS platforms.
Still recording .
States “ getting status “
It has been days Sitting on this status .
Internet access is available online .
I have reset , reloaded .
I don’t know what is wrong ? Any ideas ?