Arlo|Smart Home Security|Wireless HD Security Cameras

Camera stuck in getting status on iOS

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Aspirant
Aspirant

See post from Jessica (Arlo).  Arlo is working on this.  No ETA at this time.  Jessica, any updates on when the issue will be fixed?

Model: ABC1000 | Arlo Baby
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Aspirant
Aspirant

I have a system and my parents have a system. We have shared accessibility with each other so that when one of us is out of town, the other can check in on things if necessary. Two days ago, we both started getting the “checking status” notification for each other’s cameras but we don’t have any issues with checking our own cameras/system. What can we do?
Model: VMC5040 | Arlo Ultra Wire-Free Camera
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Arlo Moderator
Arlo Moderator

We appreciate everyone's patience about this. The development team was able to identify the issue and is doing their best to fix the issue. We'll keep updating the community when we hear any new information or update.

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Apprentice
Apprentice

This has been quite an inconvenience for days, I've got elderly parents that I need to check in on now and then.  Hopefully this is resolved real soon!

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Aspirant
Aspirant
Thanks .
Hope to hear from Jessica(arlo) soon .
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Aspirant
Aspirant
Some of the cams are orig Arlos, some are Arlo Pro, base is vmb3000
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Aspirant
Aspirant

Thanks for the fix.

Model: VMB4540 | Arlo Pro 3 SmartHub
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Arlo Moderator
Arlo Moderator

This issue should be fixed on the latest Arlo iOS app version. Make sure to download the latest version, which you can read about it here: Arlo iOS App - 2.18.1 - 4th July 2020

 

If you are still experiencing the issue, please let us know.

View solution in original post

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Aspirant
Aspirant
Thanks Jessica .
Working now 👌