Camera stuck in getting status on iOS

[dsnigro]

after a recent update, my user accounts are stuck in 'Getting Status' on the camera.  This has only happened with my user accounts, not the admin account.  I went in and gave one of the user accounts admin access and then the camera started working again.  I do not want to give access rights to all users so this is a problem.  Please advise how to handle this.  I have restarted the devices, deleted and re-added the app and logged in and out.  No resolution.  They are all iOS devices that are fully updated.

[orxideia181]

See post from Jessica (Arlo).  Arlo is working on this.  No ETA at this time.  Jessica, any updates on when the issue will be fixed?

[travelingliz89]

I have a system and my parents have a system. We have shared accessibility with each other so that when one of us is out of town, the other can check in on things if necessary. Two days ago, we both started getting the “checking status” notification for each other’s cameras but we don’t have any issues with checking our own cameras/system. What can we do?

[JessicaP]

We appreciate everyone's patience about this. The development team was able to identify the issue and is doing their best to fix the issue. We'll keep updating the community when we hear any new information or update.

[cyberjunkyfreak]

This has been quite an inconvenience for days, I've got elderly parents that I need to check in on now and then.  Hopefully this is resolved real soon!

[TF22]

Thanks .
Hope to hear from Jessica(arlo) soon .

[Cinbergs]

Some of the cams are orig Arlos, some are Arlo Pro, base is vmb3000

[RHCA]

Thanks for the fix.

[JessicaP · Accepted solution]

This issue should be fixed on the latest Arlo iOS app version. Make sure to download the latest version, which you can read about it here: Arlo iOS App - 2.18.1 - 4th July 2020

If you are still experiencing the issue, please let us know.

[TF22]

Thanks Jessica .
Working now 👌