Re: Arlo baby losing connection without reconnecting automatically
A new Arlo Baby firmware was recently released. Make sure your Arlo Baby is up to date on the latest firmware and test again to see if you are still experiencing the same behavior.
When you experience a "disconnect" does the camera go offline or does the stream simply end? Do you get any error messages?
How far from the router is your camera? Is there anything between the router and the camera that could be causing interference or poor signal strength (walls, other WiFi devices etc.)?
I'm going to respond from my perspecitve as well just for your records:
My Arlo Baby is on the latest verison that you listed in the previous reply to me.
My Home wifi router is downstairs and between the 2 devices are wifi devices and 2 walls (as I would assume is decently normal for any household in the modern era). I have not tried leaving the device next to my router for an extended period of time because I did not pay $250 to monitor the inside of my home office.
I have purchased a FOSCAM security camera for $79.99 and have placed it in the EXACT location of the Arlo Baby. Using an app for Android called TinyCam Pro ($4) I have been able to successfully monitor my daughter's room without a single drop since the device's installation (Saturday). This device has no where near the functionality of your device but without reliability all the features in the world are useless. Arlo Baby was losing connection every 30-45 minutes causing the app to have to be exited and re-entered in order to resume monitoring.
How is it that the WiFi interference in my home is too great for the Arlo Baby but this other camera operates fine? They are both wifi cameras, both 1080P video with sound.
Unfortunately the original and replacement both exhibit the behaviour. A second replacement is shipping.
This problem seems to be systemic, based on how many different units show the behaviour.
Got the camera a week ago or two. For me it's mostly fun, for my wife it's life and death, with the kid ems being here some weeks ago because of his breathing.
She just this morning realized that it dropped during the night and didn't reconnect.
I'm having a very hard time justifying the purchase... It is a fun toy ofcource, but as of now it can't be relied on as a baby monitor, sadly. Toy factor is also kind of dimished as the software forces me to use the cloud service.
Might return it. Bah... Bought it knowing the issues 😞
I don't mean to be a downer here but to me it is pretty simple. If it does not do what it advertises and/or what you require from it, it should be returned. If I still had the option I would. I held on to it hoping and praying that they would work through the issues since it was a brand new product but to this day any time we attempt to use it, it disconnects during the night AT LEAST once. This may be okay for people using other Arlo cameras to monitor the outside of their home (I would imagine they use the alert function more than we parents do since for me it just constantly false alarmed) but for us parents we need this thing to stay reliably connected or at a MINIMUM reconnect automatically after a short disconnect. With all the bells and whistles it does make a cool "toy". The one function mine still does for me is tell me the humidty in the room so I know if it is a good night to turn on my daughter's humidifier. To sum it up the Arlo Baby in my house: It is a $250 remote humidty sensor that is connected to the cloud...
I eagerly waited for the Arlo baby to use as i've also have other Arlo products and thought highly of the Netgear. I'm extremely disappointed with the Arlo Baby as It looses connectivity on what seems a daily occurence. I know for a fact that it's not an issue with my WIFI as to test, i also placed one of my Arlo Pro cameras in the room next to the Arlo baby, and the Arlo Pro does not lose it's connectivity, and by chance when the internet goes down for some maintenance issue, the Arlo Pro cameras have no issue reconnecting to the WIFI whereas the Arlo Baby does.
It's rather frustrating that you purchase a piece of equipment to assist in monitoring your baby while in the crib and functionality is spotty; If i could i would return the product. I read comments from previous posters and i can also confirm the loss of connection.
I'm not sure whether it's a function of less quality hardware between the two lines of Netgear products or that the Arlo baby tries to do too much between video, air quality monitoring, music, and temperature.
The sale pitch for the product was good, but the delivery is lacking. Extremely disappointed with Arlo Baby.
As of Thursday, February 15, 2018 I am frequently unable to remotely connect to the camera. This happens on the same WiFi network as well as on other WiFi connections or Cellular network. The Camera is on the latest firmware and the app is updated on all devices (3 seperate iPhones). The message recieved is "The camera failed to connect. Please try again." If I reset the camera and my home network I can then get the camera to reconnect. However, this is happening mutliple times a day and even worse at night when my child is sleeping. I am able to connect to my Arlo Q with no issues. I have been patient ever since the original purchase of this device and have made concessions due to not having a standalone tablet. However, at this time my wife and I are both very unhappy bc the camera is unusable and only serves as a night light and sound machine. Please provide assistance.