So quite a while after my contact with the Arlo support via Zoom and WhatsApp (see above) there suddenly was a lot of movement in the issue tracker that my case was in and I was asked about my home address so I could get a replacement camera and send the one with the orange light (that still boots after a long time, see above) to them so they could look into it.
After sending my address and phone number they said they don't have any baby camera in the warehouse so they can't send me one. Somehow this feels like they just make you jump through hoops until you say "Okay forget it, I get another camera".
Have seen this issue before too... unfortunately in most cases the Baby is doa.
Check the power supply, cable and try the full reset a few more times just in case.
As to replacement, warranty on those was 1 yr if I remember correctly.
Morse is faster than texting!
I am also having this issue. No way to reset - the light just stays amber no matter how long you hold the reset button.
seems this is not an uncommon issue at all given the number of posts.
Yeah, I didn't get any message (or the promised camera) yet either. I guess this whole website is run by some call center to divert attention from the fact that Arlo is basically a dead company with a bunch of discontinued products since they got split away from NetGear.
Hi everyone & @normen
I have a few additional questions for you.
Is the baby camera refurbished? Do you know when the issue first started? Is this solid LED Amber (orange) or purple? Here are steps for troubleshooting solid amber led issue.
- Turn OFF the battery enable switch at the bottom of the camera
- Power on via usb cable and wait for about 1 minute. Observe if there's ticking or creaking sound.
- Led pattern should be slow blinking amber if the camera boot up properly and it's not claimed yet.
- Press and hold the reset button for 10 seconds. When the factory reset starts, the led should blink fast 10 times. Make sure that the reset button is properly pressed.
- Wait for the camera to reboot and led shows slow blinking amber.
- If the camera is stuck in solid amber, it's most likely the camera failed to boot up, especially if camera doesn't make any ticking or creaking sound within 1 minute.
- retry step #2 to #6.
I have tried all of these steps before I threw it in the trash. The camera was completely unresponsive, it was either on with an amber light or off when unplugged. No amount of fiddling with it summoned any other response. I own 3 of these cameras, none are refurbished, the other 2 operate normally.
Brand new 250€ (!) camera. No creaking, no blinking - maybe after a few hours, can't be arsed to stand next to it for hours.
Its kinda funny how theres movement here as soon as I mention the split from NetGear. Either some "super user" jumps out of the woodworks or some attempts at "support" are made. I guess it would be a real problem in court if they found that the "split" left one company in a better situation and the other as a front, eh?
any other recommendation if steps 2 through 6 don't work. It was working firn and then at 4AM the other day it stopped making noise and the amber light came on. Since then not able to connect, reset, or use the camera.
I still didn't hear anything new from support. They promised me to send me a camera as soon as they have one available so I can send mine to them. Still nothing as of now. So I guess you're on your own.