Arlo Baby solid amber/orange light

[adambean]

Hey all,

Camera has worked perfectly for a year. Did nothing to it and all of the sudden it's no longer accessible through the app, and the light is solid amber.

Removed from my devices and did a factory reset (held in paperclip for 10 seconds), and nothing changes. Solid amber, can't get it to turn blue when syncing nor will it read QR.

Have tried draining the battery, turning on and off the bottom switch, while charging and not. Can not get anywhere!

Help

Thanks

[ShayneS]

Hey @Wildcraw

Did you receive my reply above?

Thanks 

[Wildcraw]

We unplugged it. Hard reset. Power Cycled and hard rest.  But the amber light was constant.

[Vitom]

HI My serial Number is: A122097EA14A6

Please Help Me with the solide Amber LED Statut of my camera.

Thanks.

[ShayneS]

Hi @Vitom

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

[huch]

My Arlo Baby just did the same thing. It was working good and now it's stuck and won't connect. 

I've ran through all the troubleshooting steps listed in the previous posts. 

[kalydydetti]

Could you pls help me too? I have totally the same problem. Thank you in advance!

[ShayneS]

Hey @kalydydetti

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

[kalydydetti]

I removed from my devices and did a factory reset (held in for 10, 30, 60 seconds), and nothing changes. Solid amber, can't get it to turn blue when syncing.
Have tried draining the battery, turning on and off the bottom switch, while charging and not.

[kalydydetti]

@ShayneS 

[ShayneS]

Hey @kalydydetti

I'm pending an update from my team. I just requested more info. 

[Tjtennispro]

Mine does the same. It also won’t record nor update. 

[ShayneS]

@Tjtennispro

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

[jamestylin]

Same thing happened to my arlo baby, is there a fix yet? Thank you

[ShayneS]

@jamestylin

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

[jamestylin]

Hi ShayneS

I have unpluged, the solid amber light still there

I have tried hardware reset, the solid amber light still there

I left it until the power ran out, and replug it in. The device would not power on.

I tried hardware reset again, the device still won't power on.

Thank you

[jamestylin]

Hi @ShayneS , any updates? Much appreciated!

[Peiv]

Same issue here

[ShayneS]

@Peiv

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

[Arlodoesntwork1]

Another person here adding my hat to the bucket.

I'm having the exact same problem, I've found multiple posts with people reporting the exact same problem. 
I’ve tried all the suggestions and steps in this thread and nothing works.

Everyones cameras are just bricked with no care from Arlo. What a company.

Im opening a new business and had been looking into a security setup through them but going to search elsewhere after seeing all this how they don’t help thier customers. I will never ever buy from Arlo again.