Camera has worked perfectly for a year. Did nothing to it and all of the sudden it's no longer accessible through the app, and the light is solid amber.
Removed from my devices and did a factory reset (held in paperclip for 10 seconds), and nothing changes. Solid amber, can't get it to turn blue when syncing nor will it read QR.
Have tried draining the battery, turning on and off the bottom switch, while charging and not. Can not get anywhere!
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I still have an amber light, I’ve tried everything you suggest nothing will change. : /
I had to restart the camera, tried it again and this time it was in amber mode for about 4 hours before it went to normal again.
Crazy I can’t even get it to restart I can only power it off or on. The amber light is consistent. Not giving up hope!
Yeah, thats what I meant by "restarting" - powering off and then on again.
So I have been contacted by a "technician" who scheduled multiple zoom meetings with me just to cancel them on the day they were supposed to happen. Apparently he has to "get an Arlo Baby from the office" which seems to be quite the hurdle.
Right. So I actually had a Zoom conversation with somebody. They let me demonstrate the issue by rebooting the camera. As expected the camera went into amber mode on reboot and stayed there, I even showed the Arlo Baby in its amber state via video. Then they connected me via WhatsApp so I could report when the camera would be going from amber to blue. After I saw the camera was in its blue state I sent a message and heres the conclusion of the "technician":
"That's two hours"
So now I know it took two hours for the camera to boot. Fantastic. I could have just as well explained it to my mum.
Argh, how devastating to notice that you all have the same problem as I am... And it seems like the problem isn't going to be solved any time soon. Arlo Baby has been solid amber for 3 days now and nothing can be done.
Honestly I have NEVER seen a device which doesn't react to reset button at all.
Also Baby monitoring camera is maybe the worst camera to stop working, I really have to buy alternative one if the troubleshooting from arlo technicians is at this state.
After a RMA and 3 total years of the Arlo Baby not functioning as it was marketed it's extremely clear this was just a minimum viable product to steal $350+ from consumers. This device was marketed as a baby monitor, however it's not reliable, and is actually a paper weight with an orange flashing LED.
Post after post on this forum outlines a systemic issue of random disconnects no matter the environment the camera resides in. Reboots, static IPs, resets, and everything else doesn't fix the problem. Support is basically non-existent looking like Arlo staff supporting customers have no solution provided by corporate.
So the question is how do I get a working device or how do I get my money back? Do I start directly messaging Arlo executives on LinkedIn since nothing else is working? I was sold snake oil and not a baby camera. Is the next step for us to band together to take legal action since Arlo shows they couldn't care less about the safety of our children...
Arlo Support - What do we as burned consumers do at this point?
It's a broken product that was backed by false marketing.
3 years and it never worked as intended. I've literally reset and reconfigured mine over 150+ times. The only reason I deal with it is because it was over $350. This is extremely sad considering a $70 monitor is more reliable.