I updated my arlo baby and the ios app (ios12) and still have the pixelation in the live view - also i have the sound problem in my app that is described in other threads.
Do i have to reset my arlo baby or is there anything i can do? I´m disappointed that the issue still is not fixed.
As some of you may be aware, our development team is aware about some users experiencing pixelation on their Arlo Baby when live streaming and is still investigating this problem. We will be sure to update the community once we hear any new information. We appreciate your patience and understanding regarding this.
A.) This thread is almost 6 months old, and the issue is much older... its about time some resources were dedicated and timeframes set.
B.) We use this device to monitor the most treasured thing in our lives.
All have paid good money for this device and it is not cheap, Arlo needs to uphold it's end of the bargain and deliver a high end device and now... can Arlo give us an ETA on a fix?
End of May. Not angry, not emotional, simply is what it is. If the cameras still do this at the end of May I’ll find a different solution.
I started to google the issue.......
After reading all these community post it plain to see I’m not the only one with this issue......
I hate to say it but it looks like I’ll be contacting Amazon tomorrow and returning the product. From what I’ve seen on the forums the support from Arlo is abysmal at best, can’t even be bothered trying to figure out what the problem is, much easier to send it back for a refund and buy something else. Sorry Arlo.
Add to this the problem people are having connecting cameras to the new app theyve released. I dare say we wont see any comments other that log a ticket with support for a long time
Very upset that I found this forum and no resolution yet? I just purchased Arlo Baby Cam with Google Wifi Mesh and very strong WiFi signal in the baby room and the pixelation is super frustrating. I have been part of the NetGear Arlo eco-system for many years and would never expect such a poorly written app that causes pixelation for home streaming over WiFi and the workaround is to use HomeKit camera or use your cell vs WiFi. Has anyone found a real solution to this issue or should I stop wasting my efforts and return the camera and go to the competition?
I am really hoping someone perhaps NetGear Engineers can chime in and help all of us from the dreadful pixelation problem.
I tried every WiFi setting change imaginable and still had the issue, the only repeatable way to get rid of the pixelation was to use Cell. I persisted with mine thinking Alro would sort it out by the time our baby was 6 months old and sleeping in his own room, but I was wrong, it’s still there.
Also, since the new app was released a couple of weeks ago it’s really unstable. I’m sure there is another forum or post about stability but it’s pretty bad. It doesn’t even report correct room stats anymore like temp and humidity etc, to get the real stats you have to look at then using Home Kit.
Tested numerous times by checking the live stream via the Arlo app (Intermittent coloured pixelation lines on video stream)
Then via the Apple Home app (No intermittent coloured pixelation lines, video stream is perfect)