Arlo Baby firmware update not available and connect power source error message?

[OTMT]

My Arlo Baby camera is not working.

Instead, there is a message which states: “Please connect Arlo Baby to a power source. A firmware update is required for this camera, but its battery levels are too low to proceed.”

However, the camera is 100% definitely plugged in!

Furthermore, in the device settings menu, under “Device Info”, there is a message that a firmware update is available, but when I tap on it, it says “No updates available”.

Very confusing. Is the camera broken? Help!

[JessicaP]

Hey OTMT,

What firmware version are you on for your Arlo Baby? And have you tried plugging your Arlo Baby to a different outlet? Make sure you're using the original power adapter and cable.

[Yonishechter]

I have the same exact problem, please advise Arlo team

[TomMac]

Also , you can try and turn off battery ( under feet; quarter twist ) and then plug into original power adapter... test

[Yonishechter]

Thanks for the suggestion, tried that as well, but doesn’t resolve the issue 😕

[JessicaP]

Hey Yonishechter,

If you're still having issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[Yonishechter]

Thanks JessicaP, will do!

[Brettsarah]

Did you get this resolved? I’m having the same problems

[Yonishechter]

Unfortunately after much back and forth with Arlo's support, they have got to a conclusion that since I used a different micro USB cable than the other provided that it "ruined" the battery/the device and didn't take responsibility for exchanging the product, so I'm stuck with a defective product. I found it ridiculous, cause the cable provided from Arlo is not long enough to mount the camera on the wall at my daughter's room. Big bummer and I won't get an Arlo camera again.

[R0dr1]

It is truly a ridiculous explanation.
I have been waiting for a bug fix with homekit for more than 6 months.
I will definitely not buy another @Arlo product.

[Yonishechter]

neither will I..