Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification by Nov 30th, 2020 to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Re: Arlo Baby firmware update not available and connect power source error message?

Reply
Discussion stats
  • 8 Replies
  • 331 Views
  • 1 Like
  • 5 In Conversation
Highlighted
Follower
Follower

My Arlo Baby camera is not working.

Instead, there is a message which states: “Please connect Arlo Baby to a power source. A firmware update is required for this camera, but its battery levels are too low to proceed.”

However, the camera is 100% definitely plugged in!

Furthermore, in the device settings menu, under “Device Info”, there is a message that a firmware update is available, but when I tap on it, it says “No updates available”.

Very confusing. Is the camera broken? Help!

Model: ABC1000 | Arlo Baby
Highlighted
Arlo Moderator
Arlo Moderator

Hey OTMT,

 

What firmware version are you on for your Arlo Baby? And have you tried plugging your Arlo Baby to a different outlet? Make sure you're using the original power adapter and cable.

Highlighted
Aspirant
Aspirant
I have the same exact problem, please advise Arlo team
Model: ABC1000 | Arlo Baby
Highlighted
Guru Guru
Guru

Also , you can try and turn off battery ( under feet; quarter twist ) and then plug into original power adapter... test

--------------------------------------
Morse is faster than texting!
--------------------------------------
Highlighted
Aspirant
Aspirant
Thanks for the suggestion, tried that as well, but doesn’t resolve the issue 😕
Model: ABC1000 | Arlo Baby
Highlighted
Arlo Moderator
Arlo Moderator

Hey Yonishechter,

 

If you're still having issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Highlighted
Aspirant
Aspirant

Thanks JessicaP, will do!

Highlighted
Aspirant
Aspirant
Did you get this resolved? I’m having the same problems
Highlighted
Aspirant
Aspirant

Unfortunately after much back and forth with Arlo's support, they have got to a conclusion that since I used a different micro USB cable than the other provided that it "ruined" the battery/the device and didn't take responsibility for exchanging the product, so I'm stuck with a defective product. I found it ridiculous, cause the cable provided from Arlo is not long enough to mount the camera on the wall at my daughter's room. Big bummer and I won't get an Arlo camera again.

Model: ABC1000 | Arlo Baby
Discussion stats
  • 8 Replies
  • 332 Views
  • 1 Like
  • 5 In Conversation