Arlo|Smart Home Security|Wireless HD Security Cameras
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OTMT
Follower
Follower

My Arlo Baby camera is not working.

Instead, there is a message which states: “Please connect Arlo Baby to a power source. A firmware update is required for this camera, but its battery levels are too low to proceed.”

However, the camera is 100% definitely plugged in!

Furthermore, in the device settings menu, under “Device Info”, there is a message that a firmware update is available, but when I tap on it, it says “No updates available”.

Very confusing. Is the camera broken? Help!

10 REPLIES 10
JessicaP
Arlo Employee Retired

Hey OTMT,

 

What firmware version are you on for your Arlo Baby? And have you tried plugging your Arlo Baby to a different outlet? Make sure you're using the original power adapter and cable.

Yonishechter
Aspirant
Aspirant
I have the same exact problem, please advise Arlo team
TomMac
Guru Guru
Guru

Also , you can try and turn off battery ( under feet; quarter twist ) and then plug into original power adapter... test

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Morse is faster than texting!
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Yonishechter
Aspirant
Aspirant
Thanks for the suggestion, tried that as well, but doesn’t resolve the issue 😕
JessicaP
Arlo Employee Retired

Hey Yonishechter,

 

If you're still having issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Yonishechter
Aspirant
Aspirant

Thanks JessicaP, will do!

Brettsarah
Aspirant
Aspirant
Did you get this resolved? I’m having the same problems
Yonishechter
Aspirant
Aspirant

Unfortunately after much back and forth with Arlo's support, they have got to a conclusion that since I used a different micro USB cable than the other provided that it "ruined" the battery/the device and didn't take responsibility for exchanging the product, so I'm stuck with a defective product. I found it ridiculous, cause the cable provided from Arlo is not long enough to mount the camera on the wall at my daughter's room. Big bummer and I won't get an Arlo camera again.

R0dr1
Aspirant
Aspirant

It is truly a ridiculous explanation.
I have been waiting for a bug fix with homekit for more than 6 months.
I will definitely not buy another @Arlo product.

Yonishechter
Aspirant
Aspirant

neither will I..

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