Betreff: Arlo Baby cannot discover device

[jcrews]

I have an Arlo Baby, I have gone through the setup process on the app with no luck... The camera will chime once it reads the QR code, after that it will not discover the device. I have gone through the setup many times with no luck, I have also tried reseting the camera as suggested.

[TomMac]

Once it chimes... have  you close and restarted the app/prgm ?

Also as to the reset, was itthe reset by holding in the reset ( paperclip ) for 10 secs?

[JamesC · Accepted solution]

jcrews,

Be sure the device you are using to set up Arlo Baby is connected to the same network as the the Arlo Baby. If you're device is on a different network than Arlo Baby(or LTE if using a mobile device), you will receive this error message.

JamesC

[sprengerfuchs]

The Arlo Baby Cam (model: ABC 1000) simply does not connect to the app - neither on the mobile device nor on the web. And yes, I am using the same wireless network and yes I have done a number of resets (both of the cam and the app ...) no success whatsoever! It's really frustrating and if I do not get help soon, I for sure will return all arlo products

[jguerdat]

swap at the store or open a case with support using the Contact Support link at the bottom here.

[JamesC]

sprengerfuchs,

Is this a used device or was it new in box? Has it ever been set up on a different account?

JamesC

[sprengerfuchs]

brandnew out of the box and never connected to another network

[sharkgal]

I am having the same problem and I am very frustrated.  A lot of money for something that is not working!!  I will be taking this back!!!

[JamesC]

sharkgal,

Be sure the device you are using to set up Arlo Baby is connected to the same network as the the Arlo Baby. If you're device is on a different network than Arlo Baby(or LTE if using a mobile device), you will receive this error message.

JamesC