Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Arlo Baby cannot discover device

I have an Arlo Baby, I have gone through the setup process on the app with no luck... The camera will chime once it reads the QR code, after that it will not discover the device. I have gone through the setup many times with no luck, I have also tried reseting the camera as suggested.

Model: VMC3030 | Arlo Wire-Free Camera
Message 1 of 9

Accepted Solutions
Community Manager

Re: Arlo Baby cannot discover device

jcrews,

 

Be sure the device you are using to set up Arlo Baby is connected to the same network as the the Arlo Baby. If you're device is on a different network than Arlo Baby(or LTE if using a mobile device), you will receive this error message.

 

JamesC

Message 3 of 9

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Guru

Re: Arlo Baby cannot discover device

Once it chimes... have  you close and restarted the app/prgm ?

 

Also as to the reset, was itthe reset by holding in the reset ( paperclip ) for 10 secs?

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Morse is faster than texting!
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Message 2 of 9
Community Manager

Re: Arlo Baby cannot discover device

jcrews,

 

Be sure the device you are using to set up Arlo Baby is connected to the same network as the the Arlo Baby. If you're device is on a different network than Arlo Baby(or LTE if using a mobile device), you will receive this error message.

 

JamesC

Message 3 of 9
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Initiate

Betreff: Arlo Baby cannot discover device

The Arlo Baby Cam (model: ABC 1000) simply does not connect to the app - neither on the mobile device nor on the web. And yes, I am using the same wireless network and yes I have done a number of resets (both of the cam and the app ...) no success whatsoever! It's really frustrating and if I do not get help soon, I for sure will return all arlo products

Message 4 of 9
Guru

Betreff: Arlo Baby cannot discover device

swap at the store or open a case with support using the Contact Support link at the bottom here.

Message 5 of 9
Community Manager

Re: Betreff: Arlo Baby cannot discover device

sprengerfuchs,

 

Is this a used device or was it new in box? Has it ever been set up on a different account?

 

JamesC

Message 6 of 9
Initiate

Re: Betreff: Arlo Baby cannot discover device

brandnew out of the box and never connected to another network
Message 7 of 9
Initiate

Re: Betreff: Arlo Baby cannot discover device

I am having the same problem and I am very frustrated.  A lot of money for something that is not working!!  I will be taking this back!!!

Message 8 of 9
Community Manager

Re: Betreff: Arlo Baby cannot discover device

sharkgal,

 

Be sure the device you are using to set up Arlo Baby is connected to the same network as the the Arlo Baby. If you're device is on a different network than Arlo Baby(or LTE if using a mobile device), you will receive this error message.

 

JamesC

Message 9 of 9