Betreff: Arlo Baby orange led keeps lighting

[MegaDeath]

My Arlo baby stopped working and just lights the orange led - indicating its booting. But its booting for hours now and probably will continue booting forever.

I tried power cycling - remove cable, turn off batteries etc. and it didnt help at all. After restart Arlo baby keeps lighting still orange led and just doesnt work at all.

 Is there anything I can do to make it works or only solution is send it back to reseller?

thanks for any help.

Model number:ABC1000, s/n 50e177ss48a5d

by the way I didnt find any way how to contant support from Netgear. Just this community board. Do they have any email or ticketing system? Where?

[ShayneS]

MegaDeath,

Have you tried to remove & re-sync the device and test again? if this does not solve the issue, you may contact customer support at the following link below

Arlo Tech Support

[KayT]

Hi,

i'm experiencing the same Problems.

the Status LED is constantly orange. The IOS App says Device offline.

power Cycling didn‘t help.

How was your Problem solved?

best regeres Kay

[Alex_Ruzhitskiy]

It seems that a lot of people experience the same problem me as well. Need solution. Nothing helps. Rebooting resetting

[ShayneS]

@KayT, @Alex_Ruzhitskiy

Have you tried to turn the battery switch off under the Arlo Baby & reboot the device? You can also try to remove & re add the camera toy the Arlo Mobile App

[Alex_Ruzhitskiy]

Yep. Did everything. Nothing helps. Solid amber light.

[ShayneS]

@Alex_Ruzhitskiy,

  Have you tried contacting customer support regarding this issue? I have attached the link below for you -  Arlo Tech Support

[Alex_Ruzhitskiy]

No I didn’t contact the support because chat is not working and I can’t make a call. Can YOU try to solve my issue.?

[Alex_Ruzhitskiy]

@ShayneS

No I didn’t contact the support because chat is not working and I can’t make a call. Can YOU try to solve my issue.?

[ShayneS]

@Alex_Ruzhitskiy,

  Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.

[KayT]

Did Try everything. Reset won‘t work. Camera is Removed from the App but can‘t reconnect it. did try Chat Support. But that didn‘t work either.

Best regards
Kay

[PenRog]

Hello, i am having the same issue with a solid amber light and nothing has worked- reset, power cycling, taking the camera off the app. My device was always a little spotty but would be sufficient. Please assist....

[ShayneS]

PenRog,

Which LED is solid Amber on your base station?

[HJLeusink]

I’ve same issue as this. Status lamp keeps orange. I restarted it, reset it, but nothing helps.

What can i do?
Greet,
HJ

[Alex_Ruzhitskiy]

I didn’t solve it. I’ve even called arlo support but they was unable to resolve the issue. The only thing I understood that I would never recommend arlo or netgear to anybody!!!