Betreff: Unable to connect two door chimes to one door bell.

[Rysiu22]

I am trying to sync two Arlo Chimes to my doorbell, but get an amber light

[sneururer]

I just purchased an Arlo Pro 2 system which includes the base, one pro 2 camera and one door bell.  I purchased two door chimes for the sytem.  Before making this purchase, I read that the system will support two door bells and up to five chimes.  Right now I am able to connect the door bell and only one chime.  When I try to add the second chime, the first chime gets disconnected.  I would like both chimes to sound when pressing the one doorbell.  I have tried pairing the chimes through the app and also the "sync" button.  Any help would be much appreciated.  Thank you.

[Tobsta]

same issue here

[JessicaP]

Hi Rysiu22 and Tobsta,

If you have problems where you're getting an amber light on one of your Arlo Chime when syncing to a single Arlo Audio Doorbell, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[KenHull]

Hi,

I had the same problem first time the amber light. Did a syc of the chime and removed it from the system. Setup again amber light. Did another sync of the chime and this time setup completed fine. Now have 2 chimes running off the 1 doorbell. The doorbell motion though needs a way of adjusting sensitivity.

Ken

[C_Bus_Arlo]

Does anyone successfully have two Arlo chimes working on one Arlo doorbell? Can get one to work but the second one will sync and then mess up the first chime. Have all current software and firmware. Will likely return the second chime, this is very frustrating. The new Arlo app seems to be full of bugs. Have 4 other Arlo pro cameras attached to this base station and other than the lag they are working well.

[C_Bus_Arlo]

Have successfully paired one chime with the doorbell and a front camera but adding a second chime gives me all the same bugs everyone here is experiencing. The chime first paired will eventually turn amber and melody options disappear. Sometimes the call option does not even call my phone.

This system was specifically purchased to work with my Arlo camera system and have TWO chimes per the selling features.

ARLO, please fix this issue with the doorbell and chimes! While you are at it, fix the app issue on iOS where audio continues to play after watching a partial recording. Who releases such buggy apps? Have nearly $1K invested in hardware and this is so frustrating.

[C_Bus_Arlo]

Most recent app update did not fix. You add a chime and the old chime either freaks out and light turns amber, or simply does not work. Melody section briefly shows ability to change tone on two chimes and then one disappears. Please fix, this is a huge reason for purchasing the doorbell.

[ma100000]

same issue here, that´s more than frustrating, i guess i have to return all the 3  chimes the base station and the doorbell and look for antoher system if it can´t be fixed...

isn´t it possible to sync 3 chimes with one doorbell?????

[C_Bus_Arlo]

I gave up and returned the extra chime. Was able to get our Alexa’s around the home to play a notification or would have returned it all.

[ma100000]

So did I. Just returned it to Amazon! What a pity the wasted time and nerves!

[Tobsta]

how you did that alexa notification thing? via ifttt? wasnt able to trigger on doorbell ring.

[C_Bus_Arlo]

Added a device on the Alexa app and then added a routine. Good luck.

[BrianDixon]

*Bump* Just bought an additional Arlo Chime today December 12th, 2019. Arlo indicates all firmware is up-to-date. But I am getting all of the above issues when trying to connect multiple Chimes. Would ultimately love to have three to cover the different places in our home. Please, simple question for the moderators. Is this possible or not? This has clearly been an issue for many months and apparently not addressed. Please advise if there is a fix or where I need to return the additional Arlo Chimes.

Thank you in advance,

Brian Dixon

[ma100000]

No response from Arlo but silence on this issue... I guess that says enough!

[BrianDixon]

Thanks for the response, ma100000. I agree no other way to interpret the silence. 

Bummer as this would have solved some issues for me. I spend most of my time in the garage or on the back patio. My wife in the basement or the kitchen. How cool would it be to hear the doorbell ring no matter where we all were? And I get the doorbell can ring your phone but we don't always have them on us and our kids don't have cell phones (yet).

[Dutch_Arlo_User · Accepted solution]

You might want to try this workaround as my Audio Doorbell now works as expected with two Arlo Chimes;

https://community.arlo.com/t5/Arlo-Audio-Doorbell/Workaround-for-adding-a-second-Arlo-Chime-to-an-Ar...

[C_Bus_Arlo]

OMG, what a hot mess. Thanks for the write up, might be of help to those still trying to get this to work.

I already returned the second chime and added “routines” to Alexa to notify when doorbell rings. Amazon Dots are much cheaper than a second chime and it works out of the box.

[JJS68]

same issue here, when add second chime, neither work anymore

[JJS68]

"I gave up and returned the extra chime. Was able to get our Alexa’s around the home to play a notification or would have returned it all. "

"Added a device on the Alexa app and then added a routine. Good luck."

C_Bus_arlo, thank you, that worked, just ordered a couple Echo flex  for other rooms, be nice if more than one chime worked, but this is a good work around

[JJS68]

"I gave up and returned the extra chime. Was able to get our Alexa’s around the home to play a notification or would have returned it all. "

"Added a device on the Alexa app and then added a routine. Good luck."