Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Guru

Re: Doorbell won't trigger existing chime?

Have you used the Traditional Chime setting in the doorbell settings?

Message 51 of 152
Guide

Re: Doorbell won't trigger existing chime?

I don’t see that option in the app or on the web site . I clicked on doorbell , hit device settings and I don’t see that as a option . Thank you for the response . Hope you can guide me so I can keep this device . Cams work great. 

Message 52 of 152
Guru

Re: Doorbell won't trigger existing chime?

Should be in Settings, My Devices, your doorbell, Device Settings, Traditional Chime.

Message 53 of 152
Apprentice

Re: Doorbell won't trigger existing chime?

The "Traditional Chime" is missing from within my app as well.     (I do have the latest app version).       It used to be there in Device Settings but it's not anymore.

 

 

Message 54 of 152
Guru

Re: Doorbell won't trigger existing chime?

You made me look. I was on the computer when I replied - using the app I see what you're saying. Dunno why so open a case with support to raise the issue:

 

https://www.arlo.com/en-us/support/contact.aspx

 

In the meantime, use a browser. A mobile browser should work if set to use the desktop version of the website.

Message 55 of 152
Aspirant

Re: Doorbell won't trigger existing chime?

Hi

Arlo do no about this and are looking into it. All was working fine until the last update.
Message 56 of 152
Guru

Re: Doorbell won't trigger existing chime?

More open cases changes the support metrics to raise awareness. Talking about it here isn't the same thing.

Message 57 of 152
Guide

Re: Doorbell won't trigger existing chime?

Done . Case opened . I also logged in via my desktop and I see the traditional setting but that shows disconnected . I pulled the until off the wall so I’ll remount and see if it shows connected and try again . Case number 40923459. That help team said it was a known issue and it has been Escalated to their engineer in team.
Message 58 of 152
Apprentice

Re: Doorbell won't trigger existing chime?

My case has been opened for a week now, it’s case number 40904766. Still no contact about a fix...and I don’t know when someone is at the door unless my phone is around to answer... defeats the purpose of the device completely in my opinion. It did work for a few months before the recent app updates.
Message 59 of 152
Arlo Moderator

Re: Doorbell won't trigger existing chime?

@Dbensette

 

Have you tried to re-sync your chime or reset it by holding the sync button for 10 sec. Are you trying to use your mechanical or digital chime with your doorbell as well?

Message 60 of 152
Apprentice

Re: Doorbell won't trigger existing chime?

It’s the existing mechanical chime.

Level 2 support has already contacted me and was unable to help get it working. They are supposed to be looking into the issue.
Message 61 of 152
Guide

Re: Doorbell won't trigger existing chime?

No I haven’t tried that yet but I’ll give it a shot
Message 62 of 152
Initiate

Re: Doorbell won't trigger existing chime?

To ShayneS, if you could please get to the root cause of this issue we would all appreciate it.  I am don30188 from post 46 and have exhaustively tried every possible fix (more than once) to no avail.  Moreover, I’ve sent 3 emails to support to get messages ‘unable to send’ and started 2 live chats to get ‘chat not available’ so I guess I need to call to open a case.  Ridiculous.  

 

This is is quite frustrating.  Dbensette and others have laid out in crystal clear terms what the issues are and what the attempted fixes are resulting in.  So please send some info that does NOT say to change the 1/2/3 settings on the doorbell, or look for Traditional Chime setting on the app or the website, or reset the ARLO chime since most people are trying to use existing doorbells (as for me I bought a chime which wouldn’t pair so am about to try another one)., or check the voltage on the transformer, or some other fix we’ve all tried 10 times over.  

 

I’m about $1000 into my ARLO devices and electrical rewiring and this Georgia boy has had enough.  Y’all need to get this figured out.  

 

Respectfully,

don30188

Message 63 of 152
Guide

Re: Doorbell won't trigger existing chime?

Trying to hook up to my traditional chime . So the house bell .
Message 64 of 152
Guide

Re: Doorbell won't trigger existing chime?

Amen !! I’ve tried eveything . Now I have these dam holes drilled into the house and no doorbell on there . .
Message 65 of 152
Apprentice

Re: Doorbell won't trigger existing chime?

@don30188 @ShayneS 

 

I second that motion!!! Im over $2000 in Arlo products as well and feel i am well informed on troubleshooting problems. But, when the problem is clearly out of our hands, im sick of the bull responses from arlo support.

Message 66 of 152
Guru

Re: Doorbell won't trigger existing chime?

Have all of you used the Traditional Chime setting in the doorbell settings? You have to use a browser to do this since it seems to be missing from the app.

Message 67 of 152
Apprentice

Re: Doorbell won't trigger existing chime?

🙄🙄🙄
Message 68 of 152
Apprentice

Re: Doorbell won't trigger existing chime?

You MUST set up the doorbell from the app, there is no browser option for initally setting up the doorbell.

 

After setup is complete, the option that shows the traditional chime is MISSING in the app.

 

If you check the settings of the doorbell in a browser, you CANNOT change the settings from "Disconnected", there is no option to fix this. I have attached a screen shot of this.

 

Waiting on Arlo to fix this is taking way too long, I have requested a refund on my device from Arlo as they have removed a function which was originally advertised when I purchased it.

Message 69 of 152
Apprentice

Re: Doorbell won't trigger existing chime?

ALSO, to be clear, the Arlo doorbell originally did work as intended since november. Its since the app update in May that broke the funtionality of it.

 

I am confused as to why this is taking so long to fix...

Message 70 of 152
Guide

Re: Doorbell won't trigger existing chime?

I sure did . When I went in via desktop is say the doorbell is disconnected but I can assure you it is connected As it has my bell making a consistent buzzing sound Until I am plug it
Message 71 of 152
Initiate

Betreff: Doorbell won't trigger existing chime?

So, i have the exact same problem as all others. All was working fine until i reset my base station and synced the doorbell and my cameras again. After setting traditional doorbell and put the switch to "2" nothing was ringing.

In the App i have no option fpr traditional chime and looking in my.arlo.com - traditinal chime is disconnected. When putting the switch to 1 or 3 i have an short, so the bell is ringing constantly.

 

Quality control at netgear is non existant. It is a mess. I would never buy this hardware again.

Message 72 of 152
Apprentice

Betreff: Doorbell won't trigger existing chime?

Anybody figure this out yet?

I was told by tech support two weeks ago that they will get back to me.

I have sent multiple emails since for an update, and my emails are being ignored.

Basically arlo sold me a product, broke it with a software update and now is ignoring the customer for support.

That sounds like a con.
Message 73 of 152
Tutor

Betreff: Doorbell won't trigger existing chime?

I'm glad to see the doorbell with traditional chime is an issue. i just got it today and have installed it three times and it won't work. it took me an hour searching to find this. I hope Arlo gets this fixed.

Message 74 of 152
Apprentice

Betreff: Doorbell won't trigger existing chime?

I suggest you return it.

It’s been broken for a month and customer support won’t reply to emails about it anymore.
Message 75 of 152