Re: Doorbell won't trigger existing chime?
I don’t see that option in the app or on the web site . I clicked on doorbell , hit device settings and I don’t see that as a option . Thank you for the response . Hope you can guide me so I can keep this device . Cams work great.
You made me look. I was on the computer when I replied - using the app I see what you're saying. Dunno why so open a case with support to raise the issue:
In the meantime, use a browser. A mobile browser should work if set to use the desktop version of the website.
Level 2 support has already contacted me and was unable to help get it working. They are supposed to be looking into the issue.
To ShayneS, if you could please get to the root cause of this issue we would all appreciate it. I am don30188 from post 46 and have exhaustively tried every possible fix (more than once) to no avail. Moreover, I’ve sent 3 emails to support to get messages ‘unable to send’ and started 2 live chats to get ‘chat not available’ so I guess I need to call to open a case. Ridiculous.
This is is quite frustrating. Dbensette and others have laid out in crystal clear terms what the issues are and what the attempted fixes are resulting in. So please send some info that does NOT say to change the 1/2/3 settings on the doorbell, or look for Traditional Chime setting on the app or the website, or reset the ARLO chime since most people are trying to use existing doorbells (as for me I bought a chime which wouldn’t pair so am about to try another one)., or check the voltage on the transformer, or some other fix we’ve all tried 10 times over.
I’m about $1000 into my ARLO devices and electrical rewiring and this Georgia boy has had enough. Y’all need to get this figured out.
You MUST set up the doorbell from the app, there is no browser option for initally setting up the doorbell.
After setup is complete, the option that shows the traditional chime is MISSING in the app.
If you check the settings of the doorbell in a browser, you CANNOT change the settings from "Disconnected", there is no option to fix this. I have attached a screen shot of this.
Waiting on Arlo to fix this is taking way too long, I have requested a refund on my device from Arlo as they have removed a function which was originally advertised when I purchased it.
ALSO, to be clear, the Arlo doorbell originally did work as intended since november. Its since the app update in May that broke the funtionality of it.
I am confused as to why this is taking so long to fix...
So, i have the exact same problem as all others. All was working fine until i reset my base station and synced the doorbell and my cameras again. After setting traditional doorbell and put the switch to "2" nothing was ringing.
In the App i have no option fpr traditional chime and looking in my.arlo.com - traditinal chime is disconnected. When putting the switch to 1 or 3 i have an short, so the bell is ringing constantly.
Quality control at netgear is non existant. It is a mess. I would never buy this hardware again.
I was told by tech support two weeks ago that they will get back to me.
I have sent multiple emails since for an update, and my emails are being ignored.
Basically arlo sold me a product, broke it with a software update and now is ignoring the customer for support.
That sounds like a con.
I'm glad to see the doorbell with traditional chime is an issue. i just got it today and have installed it three times and it won't work. it took me an hour searching to find this. I hope Arlo gets this fixed.