Following up on my original post. A engineer from Arlo did get back to me and ended up sending me an optimized doorbell. The sound was a lot better. It came shipped at 100% volume. Good thing is the person ringing the doorbell can hear me. Also when the button was pushed you could hear the sound to confirm that the button was pushed. Looks like Arlo is working on the sound issue.
The hardware version from device info is 1.2 The firmware is 220.127.116.11_275_250. This is a continuing support ticket which resulted in Arlo sending me a optimized dooorbell and me returning the original one back to them. They covered all shipping.
I've had mine too long now to return to it.
What is the best way to contact the person that authorized your doorbell swap/upgrade? I have two of them and woulld love to have them working properly. They're kind of useless right now...
Thanks, Bartley. That is the hardware version and firmware version I have. Could you give an idea of how loud the sound is at the doorbell? I know it's a subjective measure, but would you say the volume is like normal face to face at typical space conversation loudness? [Not shouting or trying to get through to someone who won't listen, but more like "How do you like that new edger you bought? It seems to do a good job."]
Also how high up and where is your doorbell mounted? Mine for example is 4.5 feet on the door frame on the left side of the door (doorknob side). At that I can hear my wife speaking to me on her iPhone when the street is quiet but not if a car or truck is passing at the same time. Thanks for any description you can give, as I need to tell if we have the same doorbell version or if maybe you have a new prototype that hasn't been assigned a version number yet.
So the hardware and firmware versions of your replacement are the same as what many of us have on our doorbells.
Forgive me for being sceptical of that replacement being mysteriously “optimized. “.
Wow, even the site is buggy...
I tried to use this link to send them a message the email them section is apparently down. I just have a large blank white box. Sigh.
Hopefully to give some insight to everyones questions.I bought the doorbell in Dec. Started a support ticket a few days later about the audio issue. Arlo said as is stated here that this is known issue. This is all from the original support ticket. There is no contact to direct anyone to. The support agent said they escalated it to a support engineer and they would get in contact with me. Last week I recieved an e-mail asking if I wanted them to send me an optimized doorbell and provide feedback. I agreed. They sent the doorbell and a return label to send the one I bought back to them for them to test. The hardware is 18.104.22.168_275_250 firmware 1.2 on the one they sent to me. Remember they said an optmized one. They did not say this was a replacement one or a new version. They wanted me to test it and provide feedback. One post had a hardware 1.3 version that worked. This leads me to believe that they are working on a solution that could be a firmware or a hardware fix. Looks like they are testing it both ways.These are my thoughts. I could be wrong. Now as for the volume issue. At 100% the person at the door can hear you. When the sound is played when you push the doorbell button you can also hear that. It is an exceptable level at 100%. As for clarity it still has a little echo or tunnel efffect. i provided my honest feedback to them earlier this evening and will wait and see what they say. For the person that posted that they have the hardware version of 1.3.is the sound and quality level different then what I described?
Question, please, of anyone who has a replacement. I did an online chat through the support site. After many, many questions about setup, Internet, mobile plan, mobile phone etc. the tech said I would be getting a replacement. However, there would be a hold on my credit card until I returned the old doorbell. OK, no problem so far.
Then, however, the process gets a bit wonky. The tech said once the replacement was approved, I would receive an email with RMA instructions via a link, and that I should disregard those instructions and wait for a phone call for my credit card info. Why I wonder, and given the level of international criminal activity, could this be a tech running a side scam stealing credit card info? I haven't got the call yet, so I think I'll call Netgear/Arlo and confirm. I just wondered if anyone else had this experience. Anyone? Thanks.