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Arlo Audio doorbell not calling my iPhone, no motion notifications from the doorbell neither

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KoenVanlent
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Follower

I am using the audio doorbell with the Arlo app version 2.16 (released 22/4/2020 - latest version) on my iPhone, and I only receive calls when I am actually using the app (app is open on my phone) or recently closed it. The calls are by no means consistent, most of the time I just don't receive anything.

 

In addition, I don't receive motion alerts from the doorbell neither. However, this is nog really a big issue for me but maybe relevant for a root cause analysis. All my other cams (Arlo Pro, Arlo Pro 2) do notify my in time and very accurate (I have 6 of them).

 

My iPhone XS Max is running on OS 13.4.1.

I read a discussion on the community forum about issues with iOS, but there seems no real solution yet?

 

Model: AAD1001 | Arlo Audio Doorbell
ShayneS
Arlo Moderator
Arlo Moderator

Hi @KoenVanlent

 

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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