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Sorted by:
2026-05-22
12:58 AM
8 Likes
So geo fencing had been working for well over a year and now it’s not, anyone else ??
I knew it was only a matter of time until Arlo broke something again, useless
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Troubleshooting
Show results in replies (9)
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Thank you for your patience while we worked towards a resolution. This symptom should now be resolv...
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I decided to enable the new 'custom mode' which effectively disables all other modes and also autom...
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Same issue!! Suddenly stopped working. Customer service was useless
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Same here, I started a thread a couple,of days ago.
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@Ttonim wrote: The system no longer activates “Away” mode when all family members leave the...
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Geofencing automations no longer work since the application update V 6.28.0 (iOS 26.5 / iPhone 17 P...
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Seems strange the forum isn’t full of people having the same issue. I’m reluctant to delete a...
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Thanks for the suggestion. I’ve checked the available geofencing devices in the app, and there aren...
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Same issue with 6.28.0 on iPhone 15 Pro Max and IOS26.5.
2026-03-12
08:55 AM
4 Likes
The feed on my app and desktop login stopped working as of March 6. All devices are live and operational. Anyone else have this problem? My app is version 6.18.0 (20064), release February 27, 2...
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Troubleshooting
Show results in replies (9)
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The behavior should now be fixed from a BE update that occurred over the weekend. If you are still ...
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I have reached out to our development team to investigate this behavior. I will be reaching out wit...
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Thank you!
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We just started turning on/off all different settings and it came back on. Not even sure what...
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I am having problems with my thumbnails not updating since this same version installed. Everything ...
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Since the last recent update in March my Samsung Android phone started having blurry thumbnails. No...
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@10cams wrote: How do I get the device images to update to last live view or recording even...
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All 10 of my cameras in 2 states show a random old still image following a recording event or live ...
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I see that yet another secure version ( 6.19.0 ) became available today. I installed it, d...
2024-08-06
05:40 AM
3 Likes
Can someone please give me the phone number for live person support (USA). Don't tell me how to find it, that is an utter fail every time. Just respond with the phone number. Thank you.
Show results in replies (8)
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Hello Arlo Community Members! We hope you find the information you are searching for her...
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.
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@renowyte is the blue flashing light slow blinking or fast blinking? When you plug in the camera to...
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Too fatigued now. I've talked to Arlo 11 times in 3 days! Today, they did NOT call me back on my cu...
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I am trying to install a Pro XL (6th) Gen Camera. I cannot get the battery charged all it does is F...
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I have a PRO XL 6th Gen, camera I am trying to install but I cannot charge the battery it keeps fla...
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.
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@Fallguy wrote: "Don't tell me how to find it, Just respond with the phone number." I...
2026-07-24
04:43 AM
1 Like
My base station shows I have no internet (amber light) but I do have internet because my wifi works.
Have restarted my internet & Arlo base & cameras & it keeps appearing that there is ...
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Arlo Mobile App
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Troubleshooting
Show results in replies (9)
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Thank you for your patience while we work to resolve this. The Connectivity, streaming, recording, ...
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Same here Arlo seems to be off-line. All of my cameras are down. Base station is down. there’s noth...
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Same to mine. Rebooting the base doesn’t work. Notifications message says “Your Arlo device appears...
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My system is back online. No longer amber light on base station & App shows all is online...
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@JamesC , @ShayneS , @BrookeN I have the same issue. I have 2 hubs (4540 a...
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My system is back online now. Will see how it goes
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@ShayneS rebooted everything and logged out and in. Still getting security hub offline message...
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We're investigating the current reports of some users experiencing issues with recording, streaming...
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Same problem here. Arlo's system must be down because everything is good on my end.
2024-11-02
08:08 AM
My wifi went out and kicked all of my cameras that were connected to the system (the one camera with dead batteries stayed connected and with new batteries is now working fine). I cannot contac...
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Troubleshooting
Show results in replies (4)
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Hello Arlo Community Members! We hope you find the information you are searching for her...
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@MMack wrote: I have the same issues for getting help. I can't see anything special in th...
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I have the same issues for getting help. I can't see anything special in the app for support. The...
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@critterfixer wrote: I cannot contact technical support by phone or chat no matter what win...
2026-03-21
07:38 AM
2 Likes
Myself and other users are reporting an outage with all cameras . For example, I have been having problems since this morning EST. No cameras detecting motion. Subscription up to date and no problem ...
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Troubleshooting
Show results in replies (9)
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Beginning Saturday, some Arlo customers experienced issues with onboarding, motion recording, and c...
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Agreed. I have cameras in two locations as well and luckily happen to be at the location with...
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@jguerdat
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Same problem here..
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For some reason my replies haven't been showing up, but I eventually removed all my cameras from th...
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That's not possible for everyone. I have camera's at my rental property. That would be a big ...
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Yes. My camera feed hasn’t been updated since yesterday for both of my accounts. I can see live vie...
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That’s what I’m trying to find out if they are working on a solution. I have been on hold with supp...
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My last camera recording was 5:41pm 03/20/2026. I just tested all 14 cameras and 3 doorbells ...
2026-05-07
08:49 AM
So the new update came to arlo app (android phone) and now my cameras are offline all the time, even if i try to install the hub and the cameras again, it works like 2hours and they drop off again. A...
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Arlo Mobile App
Show results in replies (8)
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The behavior you were seeing should now be resolved. If you still are seeing this behavior, please ...
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The behavior you are seeing with the Pro 3 camera's is currently being investigated. I will update ...
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I have been trying to get my pro 3 cameras to stay online. They go off and on all by themselves. Th...
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I have (3) Pro 4 cameras. When I go into the app and select "Devices", all 3 show no picture....
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Was it an update for the Pro 3 or an iPhone update?
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Yeah, im tired of that. Im going to unsub. Ill might come when i see in this thread that they have ...
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iPhone and iPad.
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I have reached out to the development team as well, to let them know the behavior you are seeing. I...
2026-03-19
04:38 PM
Beginning on March 14, 2026, I observed that the live stream functionality on Pro 6th Gen 2K cameras stopped working, displaying a continuous loading (spinning) indicator. The issue appears to be iso...
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Troubleshooting
Show results in replies (9)
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You should now see improvement with the behavior you were seeing. Can you please let me know if you...
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Have tried from different computers using different browsers, with the same result.
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I just tested from pc browser and appears to be functioning as designed. Thanks
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No problem. If you need anything else, please let us know.
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Thank you for reaching out and providing this information. I have reached out to our development te...
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Have you uninstalled and then reinstalled the app on your iPhone?
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My pleasure.
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I've submitted to support with a support ticket of this similar issue unable to live stream. I've a...
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@BrookeN Thank you.
2025-11-18
04:15 AM
Is Arlo down again? I always get the generic “an error has occurred” error message when trying to log into Arlo Secure.
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Arlo Secure
Show results in replies (9)
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This should now be resolved. Can you please try logging in again?
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I am not getting any recordings within the last hour in both original Arlo and Pro 2. Cameras did d...
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Having the same issue
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I am having the same issue and it’s not creating the events even though it says motion detected. Se...
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Oh good. We're not alone even from https://www.reddit.com/r/arlo/comments/1orx31q/is_arlo_havi...
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same here
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Well I hope somebody is awake at the controls and gets solutions implemented, this is a security is...
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Hello, is there a system outage currently? I cannot access any live feeds on my three devices, and ...
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Same with mine. Started to work for a minute, but then went back to same issues.
2024-07-23
04:03 PM
I’m looking for the Arlo customer service phone number help😕😕😕
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Before You Buy
Show results in replies (8)
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Hello Arlo Community Members! We hope you find the information you are searching for her...
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I have reached out to support regarding the charges that you received, they will reach out to you a...
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I have the same issue. I found a charge today. I don't have a subscription and I haven'...
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The arlo canadian support number is I just talked to them.
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What is the 800 phone number for help
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If you want to post your question here, I would be more than happy to help. However, if you want to...
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@jorrey I have already sent your concerns to support in another post. But yes, there is a lot of cr...
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@jorrey wrote: Could you please help us to answer us, why ARLO charged my credit card if I ...