Need a phone number for technical support

[critterfixer]

My wifi went out and kicked all of my cameras that were connected to the system (the one camera with dead batteries stayed connected and with new batteries is now working fine).  I cannot contact technical support by phone or chat no matter what window I click on.  Am two seconds away from canceling Arlo and being done with this.

[StephenB]

---

@MMack wrote:

I have the same issues for getting help.

I can't see anything special in the app for support.

There's a 'Need help" button which just takes me to the browser support articles.

---

Note you do need a subscription for phone support.  If you have a warranty issue but no subscription, or if you cannot install your camera in the first place, then post back.  The mods can create support tickets on your behalf, and support will then reach out to you.

If you see "Library" in your app menu, you can access support using this guide:

• https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

If instead you see "Feed" and "Dashboard", use this one:

• https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

[StephenB]

---

@critterfixer wrote:

I cannot contact technical support by phone or chat no matter what window I click on.  

---

Are you using the support center in the app (NOT my.arlo.com)?

[MMack]

I have the same issues for getting help.

I can't see anything special in the app for support.

There's a 'Need help" button which just takes me to the browser support articles.

[StephenB]

---

@MMack wrote:

I have the same issues for getting help.

I can't see anything special in the app for support.

There's a 'Need help" button which just takes me to the browser support articles.

---

Note you do need a subscription for phone support.  If you have a warranty issue but no subscription, or if you cannot install your camera in the first place, then post back.  The mods can create support tickets on your behalf, and support will then reach out to you.

If you see "Library" in your app menu, you can access support using this guide:

• https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

If instead you see "Feed" and "Dashboard", use this one:

• https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0