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Sorted by:
2025-11-18
04:15 AM
Is Arlo down again? I always get the generic “an error has occurred” error message when trying to log into Arlo Secure.
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Arlo Secure
Show results in replies (9)
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This should now be resolved. Can you please try logging in again?
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I am not getting any recordings within the last hour in both original Arlo and Pro 2. Cameras did d...
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Same with mine. Started to work for a minute, but then went back to same issues.
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I am having the same problem.
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Having the same issue
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Oh good. We're not alone even from https://www.reddit.com/r/arlo/comments/1orx31q/is_arlo_havi...
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Yep. I hope I didn't lose my cloud recordings.
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same here
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Is the Arlo streaming server down? My cameras are reporting motion detection, but I cannot stream l...
2025-12-09
10:16 AM
Hello every one, I have got 3 new pro 5 camera’s and a 4540 SmartHub with a USB stick for local recordings. I can see all camera’s and the hub in the Arlo app. In the night one of ...
Show results in replies (5)
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@Bramvdvoort wrote: Or do I somehow need to connect the camera’s separately to the Hub? ...
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I connected the hub to the home wifi and also the camera’s to the home wifi. if I understand...
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Ah true. I’m home now and it’s correct, hub has a plug to the internet.
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Thnx. Took me a little time to find this settings for the hub, but ones I found it it was done in 1...
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@Bramvdvoort wrote: I connected the hub to the home wifi That is impossible, as...
2025-12-09
09:10 AM
Hello, We have an Arlo Essential Wired Video Doorbell, and upgraded to the Arlo plus plan. Our phones are blowing up with vehicle notifications so I'm looking to see if there is a way ...
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Arlo Mobile App
Show results in replies (5)
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@aawilliams123 Can you try selecting the "All Motion" toggle off as well.
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Hi @aawilliams123 Thanks for reaching out. You can achieve this by navigating to y...
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Thanks ShayneS, however this hasn't solved the problem, it's just replaced the Vehicle notification...
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Hi Shayne, I was giving some time to see if this update fixed our issue - and looks like i...
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Awesome! I was sure this was possible as I use the feature the same way, glad we found the culprit....
2025-10-28
08:11 AM
I have 1 out of 8 Arlo Pro 5 cameras that keeps recording audio clips every few minutes when all audio alerts are turned off. I cannot get it to quit on this 1 camera. Tried turning it off several ti...
Show results in replies (5)
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Can you make sure you follow these steps to make sure the audio is off. If you turned on audio a...
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My Arlo Pro 5S cameras do not consistently record videos. When videos are recorded the system...
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It looks like you are already working with the escalation team regarding the behavior you are seein...
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@SheShe8645 wrote: My cameras are constantly recording wind. I need it to go on if a human ...
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Settings > Smart Notifications is not on Arlo app or Arlo account at my.arlo.com &nb...
2025-11-23
02:53 AM
Hi all, I’m hoping someone can help me figure out what’s going on with my Plus subscription and the AI recognition settings. When I go to: Settings → Home → Person Recognition → Co...
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Arlo Secure
Show results in replies (7)
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@brucelzy Would it be possible to try and remove and reinstall one of the Pro 4 came...
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Thanks @StephenB Just tested and it does record when live-streaming. They can a...
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Thats good news! thanks for the update. It looks like those cameras still have an active t...
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Hmmm. I only have 1 Pro 4 camera in my account but it's listed in my connected devices. Where are y...
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Thanks for your reply, @jguerdat! I’m based in Australia and can confirm that Pers...
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@brucelzy wrote: It makes me wonder if these two Pro 4s might somehow be excluded ...
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@ShayneS Just wanted to share an update — and a big thank you for pointing me in the right dir...
2025-10-20
03:08 PM
2 Likes
I've not come across a more disingenuous, despicable company as Arlo.
You can't even get an agent to help you in terms of asking questions for an upgrade or subscription or why their lates...
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Before You Buy
Show results in replies (8)
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@RichWood wrote: Do you have any BaseStations or SmartHubs? Sometimes when Arlo pisse...
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Your new updated app is complete garbage and you've taken away the ability to record up to 120 seco...
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Hello, I apologize for your frustration. I would be more than happy to help you, if you ...
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I don't have your base, but you could try all these steps before you buy anything. https://you...
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Yeah Rossman is awesome. Arlo needs to be in his bullseye. I have the VMB3010r2.&nbs...
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Yeah no worries. Arlo might not give a crap about you, but I do. Arlo doesn't sell that BaseStation...
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Taking away the ability for owners of previous gen cameras to continue to record is despicable.&nbs...
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Yeah, I just got their Pan & Tilt camera that keeps disconnecting on its own and since it just ...
viewing video in horizontal mode picture is not resized
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Arlo Mobile App
Show results in replies (9)
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Hi all, just wanted to let you know this should now be resolved with the latest version 6.6.8. It's...
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Since the update yesterday video playback on a stored video will not play in full screen ...
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IOS…
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IOS for me, it’s extremely frustrating. You can’t even manually resize it, it’s like the bottom hal...
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@ShayneS wrote: Which iOS version do you have on your phone? And which cameras are you view...
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I’m having the same issue. I hope they fix this soon!
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Is this occurring with android or iOS?
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I just started experiencing the same problem and I also have iPhone 17 pro. The video does not fill...
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The problem exists with all my cameras (Pro 5, Essential 3 PTZ) and also with the new APP version 6...
2025-10-27
05:00 PM
I have 3 Ultra 2 cameras. I am considering getting a few more Ultra 2 cameras but I see that there has been an update since I purchased my cameras in early 2024. What is the difference between the Ul...
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Before You Buy
Show results in replies (9)
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@RichWood wrote: It's the same. The 3 just has usb-c rather than the magnetic plug. ...
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It's the same. The 3 just has usb-c rather than the magnetic plug.
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The old BaseStation works better than the SmartHubs and has an integrated siren and USB instead of ...
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Thanks for the info. After I posted my question I did find the info you posted from the FAQ. I'm gl...
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@RichWood wrote: The old BaseStation works better than the SmartHubs and has an integrated ...
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I think Arlo is preparing to go cloud only (subscription $$$) and phase out the local recording. So...
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Dude do you even own these? Or do you just Google? The BaseStation and Ultra cameras play so much b...
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@RichWood wrote: Dude do you even own these? I suggest you drop the attitude.&n...
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I don't have any attitude? You just cut and pasted things so I asked. Chill. A ton of people nowada...
2025-07-25
07:06 PM
2 Likes
Hey guys so more issues with the Arlo Ultra 2 The last couple of days I been getting a random pop when I try to go live stating the "device is unreachable" however after I click the...
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Arlo Mobile App
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Troubleshooting
Show results in replies (9)
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Thank you for your patience as we implemented a fix. You should no longer encounter the Device Unre...
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@GeminiZero Are you on iOS or Android?
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This started happening to me as well over the last week. The cameras have been where they alw...
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That's an AI response but generally is correct. It sounds very much like a connection problem. Swap...
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Having same issue Systems in same spot for few years never an issue till a month ago but was random...
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I'm having very similar issues
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Can I ask when did yours start @Vazo? Mine started I would say roughy a week ago give o...
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Hey @ShayneS , So I am using a samsung s25 ultra Im running the latest version of the app I...
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Hey all, Thanks for the replies So i have deleted and reset the smart hub and re-added it to my a...
2025-09-07
09:52 AM
Immediately following the Secure App update to 6.3.8, I’ve had a strange false problem occur on 3 different cameras now. Get a message that a camera is not able to recharge its battery....
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Troubleshooting
Show results in replies (9)
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Hi all, just wanted to let you know this should now be resolved. An update was performed on the bac...
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Does it occur on wifi and mobile data? I'm not able to replicate this as you described.
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@RTB-oz Yes, happening to anyone, not just you. And its nothing to do with any of your pers...
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@ShayneS wrote: Does it occur on wifi and mobile data? I'm not able to replicate this as yo...
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iOS right? Do you mind sending a log for the team to review?
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@roundball wrote: When click opening the App on my iPhone, all the camera screens ...
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In recent Arlo Secure app updates, my Arlo cameras and Base station keep going in offline when I op...
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Hi @RTB-oz Is this represented as a black thumbnail with red exclamation point or ...
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Yes, black thumbnails with red exclamation points inside a red circle. (I will try to upload a scre...