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Sorted by:
2026-05-22
12:58 AM
8 Likes
So geo fencing had been working for well over a year and now it’s not, anyone else ??
I knew it was only a matter of time until Arlo broke something again, useless
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Troubleshooting
Show results in replies (9)
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Thank you for your patience while we worked towards a resolution. This symptom should now be resolv...
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Seems strange the forum isn’t full of people having the same issue. I’m reluctant to delete a...
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Nothing was changed or modified on the iPhone; only the Arlo app was updated. I tested it today on...
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Same issue with 6.28.0 on iPhone 15 Pro Max and IOS26.5.
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Thanks for the suggestion. I’ve checked the available geofencing devices in the app, and there aren...
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Since Friday 22 May 2026 Arlo Secure geofencing no longer works. When we both leave the house, Arlo...
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Followed all suggestions on the community. Also customer representative did not have a clue. Asked ...
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Hello, Since updating the Arlo iPhone app to version 6.28.0, geofencing automations are no longer ...
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Same here, I started a thread a couple,of days ago.
2026-07-24
04:43 AM
1 Like
My base station shows I have no internet (amber light) but I do have internet because my wifi works.
Have restarted my internet & Arlo base & cameras & it keeps appearing that there is ...
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Arlo Mobile App
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Troubleshooting
Show results in replies (9)
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Thank you for your patience while we work to resolve this. The Connectivity, streaming, recording, ...
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Same to mine. Rebooting the base doesn’t work. Notifications message says “Your Arlo device appears...
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Same here Arlo seems to be off-line. All of my cameras are down. Base station is down. there’s noth...
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Same problem here. Arlo's system must be down because everything is good on my end.
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My system is back online now. Will see how it goes
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My system is back online. No longer amber light on base station & App shows all is online...
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While mine has been back online, I'm still getting a ton of notifications, probably due to the secu...
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Arlo Wired doorbell camera. Wifi at location is strong and stable. Camera shows discon...
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We're investigating the current reports of some users experiencing issues with recording, streaming...
2026-03-12
08:55 AM
4 Likes
The feed on my app and desktop login stopped working as of March 6. All devices are live and operational. Anyone else have this problem? My app is version 6.18.0 (20064), release February 27, 2...
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Troubleshooting
Show results in replies (9)
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The behavior should now be fixed from a BE update that occurred over the weekend. If you are still ...
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Thank you!
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I am having problems with my thumbnails not updating since this same version installed. Everything ...
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@10cams wrote: How do I get the device images to update to last live view or recording even...
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All 10 of my cameras in 2 states show a random old still image following a recording event or live ...
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Since the last recent update in March my Samsung Android phone started having blurry thumbnails. No...
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We just started turning on/off all different settings and it came back on. Not even sure what...
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I have reached out to our development team to investigate this behavior. I will be reaching out wit...
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I see that yet another secure version ( 6.19.0 ) became available today. I installed it, d...
2024-08-06
05:40 AM
3 Likes
Can someone please give me the phone number for live person support (USA). Don't tell me how to find it, that is an utter fail every time. Just respond with the phone number. Thank you.
Show results in replies (8)
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Hello Arlo Community Members! We hope you find the information you are searching for her...
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I have a PRO XL 6th Gen, camera I am trying to install but I cannot charge the battery it keeps fla...
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.
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@renowyte is the blue flashing light slow blinking or fast blinking? When you plug in the camera to...
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Too fatigued now. I've talked to Arlo 11 times in 3 days! Today, they did NOT call me back on my cu...
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I am trying to install a Pro XL (6th) Gen Camera. I cannot get the battery charged all it does is F...
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.
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@Fallguy wrote: "Don't tell me how to find it, Just respond with the phone number." I...
2024-11-02
08:08 AM
My wifi went out and kicked all of my cameras that were connected to the system (the one camera with dead batteries stayed connected and with new batteries is now working fine). I cannot contac...
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Troubleshooting
Show results in replies (4)
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Hello Arlo Community Members! We hope you find the information you are searching for her...
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@MMack wrote: I have the same issues for getting help. I can't see anything special in th...
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@critterfixer wrote: I cannot contact technical support by phone or chat no matter what win...
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I have the same issues for getting help. I can't see anything special in the app for support. The...
2026-03-21
07:38 AM
2 Likes
Myself and other users are reporting an outage with all cameras . For example, I have been having problems since this morning EST. No cameras detecting motion. Subscription up to date and no problem ...
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Troubleshooting
Show results in replies (9)
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Beginning Saturday, some Arlo customers experienced issues with onboarding, motion recording, and c...
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That’s what I’m trying to find out if they are working on a solution. I have been on hold with supp...
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My last camera recording was 5:41pm 03/20/2026. I just tested all 14 cameras and 3 doorbells ...
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This morning, all 4 of my hubs went offline, and consequently all of my cameras, except for my door...
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I have a subscription and can manually record. The issue appears to be a lack of motion detec...
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Yes. My camera feed hasn’t been updated since yesterday for both of my accounts. I can see live vie...
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Same here i had 2 in box still of the pro 5 2k took those out of box and got them to work. I had 1 ...
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I’ve had the same problem for a few days. I tried every troubleshooting thing suggested and no succ...
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@jguerdat
2026-05-07
08:49 AM
So the new update came to arlo app (android phone) and now my cameras are offline all the time, even if i try to install the hub and the cameras again, it works like 2hours and they drop off again. A...
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Arlo Mobile App
Show results in replies (8)
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The behavior you were seeing should now be resolved. If you still are seeing this behavior, please ...
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The behavior you are seeing with the Pro 3 camera's is currently being investigated. I will update ...
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I have been trying to get my pro 3 cameras to stay online. They go off and on all by themselves. Th...
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Half my Arlo Pro 3 cams go offline every day, then for a few hours magically come back online, then...
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Was it an update for the Pro 3 or an iPhone update?
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Also seeing this issue here my my Arlo Pro 3 cameras. All 3 keep going offline. Happene...
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Is there anything specifically you would like some help with? I would be more than happy to help.&n...
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I have reached out to the development team as well, to let them know the behavior you are seeing. I...
2026-03-19
04:38 PM
Beginning on March 14, 2026, I observed that the live stream functionality on Pro 6th Gen 2K cameras stopped working, displaying a continuous loading (spinning) indicator. The issue appears to be iso...
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Troubleshooting
Show results in replies (9)
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You should now see improvement with the behavior you were seeing. Can you please let me know if you...
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Do you use a VPN by chance?
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I have and it didn't make a difference. It would also not explain why the livestream would not wor...
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I got that, thank you for providing that information.
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No problem. If you need anything else, please let us know.
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Thank you for reaching out and providing this information. I have reached out to our development te...
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My pleasure.
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@BrookeN Thank you.
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Sent to you via DM
2025-11-18
04:15 AM
Is Arlo down again? I always get the generic “an error has occurred” error message when trying to log into Arlo Secure.
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Arlo Secure
Show results in replies (9)
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This should now be resolved. Can you please try logging in again?
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I am not getting any recordings within the last hour in both original Arlo and Pro 2. Cameras did d...
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Having the same issue
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Oh good. We're not alone even from https://www.reddit.com/r/arlo/comments/1orx31q/is_arlo_havi...
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Same with mine. Started to work for a minute, but then went back to same issues.
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Is the Arlo streaming server down? My cameras are reporting motion detection, but I cannot stream l...
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Yes, others and I are seeing the same problem like in https://community.arlo.com/t5/Arlo-Pro-2...
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same here
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Not able to get video to play on phone app. It said this device is in idle.
2024-07-23
04:03 PM
I’m looking for the Arlo customer service phone number help😕😕😕
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Before You Buy
Show results in replies (8)
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Hello Arlo Community Members! We hope you find the information you are searching for her...
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I have the same issue. I found a charge today. I don't have a subscription and I haven'...
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What is the 800 phone number for help
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If you want to post your question here, I would be more than happy to help. However, if you want to...
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Could you please help us to answer us, why ARLO charged my credit card if I didn't buy anything to ...
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I have reached out to support regarding the charges that you received, they will reach out to you a...
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@jorrey I have already sent your concerns to support in another post. But yes, there is a lot of cr...
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The arlo canadian support number is I just talked to them.