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Sorted by:
2019-11-24
02:08 PM
2 Likes
Hello - I just installed the Video Doorbell and wanted to know how you can turn off the video phone call? Right now when someone presses the doorbell my phone will start ringing to accept the p...
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Show results in replies (8)
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For those who were previously experiencing this issue. Please download the latest version of the mo...
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I saw the silent option choice once on my iPhone. I tried it and it didn’t work. Now the option doe...
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Turn silent off and back on. I noticed the options didn’t show up if I left the screen and came bac...
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Hey, I think it just worked. The Amazon guy rang my doorbell (surprise) and my chimes went off but ...
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Adding to the list of people who can’t wait for a fix for this problem. I do not need a call every ...
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Noticed in the latest app version 2.19.1.28105 (Android), Silent mode has toggles for Incoming Call...
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Great, thanks for the reply. I have iOS.
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I have an iPhone as well. I see the same options in version 2.19.2 (993) Wife’s phone at 2.19.1 did...
2021-07-20
04:12 PM
Arlo battery icon has changed color from fully charged black icon to fully charged red icon. What does this mean?
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We want to let you know the development team heard your feedback about the new changes where the ba...
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The change in the status icon is intentional, and not a problem. It means that the camera is ...
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There seems to be more to this. My device is also connected to a solar panel. The icon was never re...
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Same issue for me lately, Arlo Pro 3, all are attached to solar panels. 2 of 3 cameras do this now,...
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Clearing the cache and forced stop did absolutely nothing at all for the app for me, Moto z4, Andro...
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@TaurusPete wrote: My device is also connected to a solar panel. The icon was never red befor...
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When this happened in the past I believe it was JamesC had people remove the batteries and re seat ...
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This may be an updated feature I don't know about but there was indeed a past issue with it turning...
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Thanks for the hint, LandJS. I'm 1600 km away from my camera, but I will try it next time I'm there.
2020-12-12
06:46 AM
I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actu...
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Show results in replies (8)
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The fix for this issue has started rolling out. Please update your Arlo mobile app manually from th...
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Hi everyone, I am having the same issue too.. unable to use my Arlo cameras with HomeKit. My Arlo a...
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My homekit integration also stopped working, and I am unable to set it up again. Can I also g...
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I need a token reset to get HomeKit working as well. Thank you! Travis
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@ShayneS Even after token refresh and restart, I’m still not seeing homekit. Any thoughts? Th...
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@dsquared1 @Loz001 @tron1k I have reset your HomeKit tokens, please reboot your base s...
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@Pryimak I have reset your HomeKit tokens, please reboot your base station and try aga...
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Could I get a token reset please. HomeKit integration stalls on the discovering page. thanks
2019-12-15
04:05 PM
4 Likes
On noticed on the Dec 5th release (v2.12) that it runs incredibly slower on my iPhone than the previous version. I timed more than 10 seconds from start to when it is actual up and running. I'm runni...
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It would appear the latest version of the APP (IOS 2.12.2) has resolved the issue of slow load time...
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I had same issues with slow performance. Sounds and badges worked on my iPhone.
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I sent my log under Case No. 41338468 but have not heard anything from Arlo yet!
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Hey ArloAlex, been discussing exact same thing on a different thread. New app slow but on an Andro...
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Same problem with an Android after update. Could it be demand on the Server from all the Thanksgivi...
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This is going go sound werid, but go into your notification settings on your iPhone go to arlo, mak...
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I have done all of those steps and the app is still essentially unusable. It takes forever to load,...
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@ScottMc1 , please see my Dec 20 post; if you are able to log a support ticket with those attr...
2021-09-29
11:56 PM
After updating to iOS 15, my wife’s geofencing no longer works. On her phone even tho it’s working on mine. I find She needs to open the app and then it figures out her locations has changed. Arlo is...
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Show results in replies (9)
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Thank you for providing your feedback. Arlo is working with Apple to address the issue you are expe...
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Yes, something appears to have broken in IOS 15. 15.02 didn't fix it either. If I open the app and ...
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Same here !! With iPhone of my wife sometime fell in work after several tentative more a lucky mome...
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Hi ShayneS, Yes, Arlo app and iPhone settings are set to “Always” for use with Geofencing. Be...
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Hello, I just wanted to follow up to see if your settings for the Arlo mobile app &...
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The Arlo development team is currently investigating this issue. We will provide an update as soon ...
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Exactly the same for me. Geofencing stops working after updating to iOS 15.x, and 15.02 update didn...
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Just fyi...When I upgraded to IOS 15.02 (from 15.01) I immediately tested the Geofence function. Ri...
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Same issue here (iPhone 12 Pro, iOS 15.02 and Arlo 3.5.6). Not the first time this has surfaced. Ge...
2021-08-05
12:02 PM
1 Like
Since I had a new firmware a couple of days ago my Essential Spotlight Camera connected to the solar panel constantly says it is charging in the app, even in the middle of the night. Currently ...
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Show results in replies (8)
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For more information on battery status icons, take a look at the definitions found here: What ...
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That does not tally up with what I see. My solar cameras go red when fully charged. And...
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Because the camera is plugged into a power source, wall or solar panel it shows the red icon with t...
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I updated to Arlo app ios 3.5.4 and since then whilst charging from Arlo solar panels, I’m getting ...
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I have the same thing (with a different camera) on Android and web. Must be a backend change of som...
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Only the Essentials camera does it, all the other Pro/Pro cameras just display the regular battery ...
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There's 2 issues I see - 1) red icon that's not described unless it's for a faulty power connection...
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One of my other solar powered cameras has now hit 100% and gone to the Red battery indicator so gue...
2020-06-16
09:49 AM
2 Likes
Arlo just "upgraded" my 2 base stations with the sole purpose of being able to connect/compatible with Apple HomeKit. They sent me 2 VMB4000's Refurbished (no box, packaging or manual) When following...
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The fix for this issue has started rolling out. Please update your Arlo mobile app manually from th...
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Hi. I’m having the same issues explained in this thread. How do I go about resetting the HomeKit to...
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@vhop I have reset your token, please reboot your base station and try again.
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I am having the same issue can you please send me a new token? I previously had my System set up on...
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I'm having the same problem could I have a token reset?
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That article does not support the hardware model I mentioned ( VMB4000) I have and this is re...
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Thanks for that info, Can you please provide a screenshot of this missing button by chance.
2021-05-08
04:58 PM
1 Like
Just installed my first wireless video doorbell (most recent model and updated app and firmware). Using an iPhone 12 pro max with iOS 14.5.1 . When someone rings the doorbell, my phone ri...
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Show results in replies (8)
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This issue is now resolved with the latest firmware releases for Arlo Base Stations/SmartHubs (for ...
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The development team is currently investigating these reports. Thank you for all of the information...
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Hi, I am having exactly the same experience you describe with my new Arlo video doorbell. I also ...
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Hi, My wife also has an iPhone XR and she can answer the doorbell video call without her pho...
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If you're still experiencing an issue after attempting the troubleshooting listed here, consider co...
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Already send the full reply and details to Vince (customerservice@arlo.com) on Thu,...
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Having the same issue here, doorbell works fine and we can answer it with my wife’s iPhone 11, and ...
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Have the same problem iPhone 12 Pro Max. Phone completely locks up for some time after answering. A...
2021-07-23
09:11 AM
3 Likes
For the last two days, I can not access my recordings on the base from any cameras and doorbell. I am still getting notifications and a snapshot, but no new or past recordings are available.&nb...
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This issue has been resolved with the latest version of the Arlo Mobile App. Please make sure you h...
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Have had an external hard drive connected to the Pro 3 SmartHub for over 12months and have never ha...
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I have the same trouble !
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Same issue as previously reported. No recordings available.
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Four days and not resolved. Why doesn't Arlo just roll back to previous version and send as a...
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It's a bug in the Android app (version 3.5.1, released on 20 July). In the m...
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Same problem, submitted separate issue ticket with no reply to date. Eagerly awaiting response as I...
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It stops working often and prohibits access to the local direct storage library. They send yo...
2020-10-31
07:40 AM
My base is not discoverable when trying to connect to HomeKit.
Can you send me another token reset request to my base station? Thanks,
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Show results in replies (8)
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The fix for this issue has started rolling out. Please update your Arlo mobile app manually from th...
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I noticed that the HomeKit cannot connect to my 2 x Arlo cameras and I tried to remove / add it bac...
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@ERGibson I have reset your token, please reboot your Base Station and try again
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@Henrychung828 I have reset your token, please reboot your Base Station and try again
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@DvxAznxvb I have reset your token, please reboot your Base Stations and try again
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Been experiencing this same issue. Could I get a token refresh?
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HI @Logic03 I have reset your token, please reboot your Base Station and try again
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Can’t get Apple HomeKit integration working - reloaded app reset hub - gets stuck at discovering de...