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96,709 results
Sorted by:
2026-07-31
09:55 AM
6 Likes
Latest version of Arlo Secure on a iPhone 13 Pro with the notch in the middle prevents anyone from selecting the Cloud or Local categories at the top. For whatever reason the resolution setting for t...
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Arlo Mobile App
Show results in replies (9)
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This should now be resolved once you update to latest iOS 6.41.0. If you are still seeing this same...
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Same issue on iPhone 12 Pro and iPhone 14 both with latest iOS and app version 6.38.0. As of yester...
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Hi there. Any updates on this issue? I still cannot access the Cloud or Local buttons t...
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Thanks for this suggestion, but it's not working for me. I've tried accessing Local recordings fro...
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While in the Storage Setting screen, try touch the screen and pull down to let the screen refresh, ...
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Thank you for providing this information. I have reached out to our development team to investigate...
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I got the same problem after update my iPhone 15 to iOS26.6. Is there any idea how to solve the pro...
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Hi Arlo Team, The top navigation bar (Cloud / Local) in the Arlo iOS app is overlapping directly ...
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I've also been experiencing this on my iPhone 13 since the update last week (late July). The ...
2026-05-22
12:58 AM
8 Likes
So geo fencing had been working for well over a year and now it’s not, anyone else ??
I knew it was only a matter of time until Arlo broke something again, useless
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Troubleshooting
Show results in replies (9)
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Thank you for your patience while we worked towards a resolution. This symptom should now be resolv...
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Thanks for the suggestion. I’ve checked the available geofencing devices in the app, and there aren...
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Geofencing automations no longer work since the application update V 6.28.0 (iOS 26.5 / iPhone 17 P...
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Android or iOS? The latter seems to have an issue for at least some users.
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Nothing was changed or modified on the iPhone; only the Arlo app was updated. I tested it today on...
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Since Friday 22 May 2026 Arlo Secure geofencing no longer works. When we both leave the house, Arlo...
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Seems strange the forum isn’t full of people having the same issue. I’m reluctant to delete a...
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Followed all suggestions on the community. Also customer representative did not have a clue. Asked ...
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I decided to enable the new 'custom mode' which effectively disables all other modes and also autom...
2026-06-28
02:52 PM
4 Likes
I have 2 essential indoor cameras that keep go offline within 24 hrs they are permanently plugged in and one is next to router. I have 13 cameras of various arlo models and these are the only o...
Show results in replies (8)
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Just a quick follow-up you may all notice that your firmware has updated or will be updated to vers...
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Hey Brooke. Thanks for merging the threads. I didn't come across this one during my quick search. S...
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I have reached out to our team and let them know you are seeing this behavior as well. I will updat...
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@timo_h I do not believe a replacement would resolve what you are seeing due to others getting repl...
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Hi everyone, I’m seeking insight from the community and hopefully escalation from a commun...
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I have 6 connected to WiFi and having the same problem, all happened recently. Probably firmware pr...
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I have four Essential spotlight cameras, all of which have gone offline. The Smart hub shows that t...
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Any update on this one as I am also experiencing this with 4x indoor essentials...
2026-08-01
07:14 AM
1 Like
I cannot connect my gen 2 doorbell camera to my Verizon home internet. I have tried all the things. I have reset my router, deleted all my devices, deleted the app. Reset everything, two triple check...
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Troubleshooting
Show results in replies (9)
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This is now resolved, if you are still seeing this behavior please create a new post or reach out t...
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Same issue. Also issued a replacement doorbell- issue persisted. Countless support chats, calls, et...
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Im having the same issue Im able to connect with my hotspot but not with my Verizon home internet i...
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Our development team is currently investigating the behavior you are seeing. I will update the comm...
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Ditto:: I tried to send you a screenshot, but your system wouldn’t allow me.Here is what it says: “...
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I have the 4001 version of the doorbell. I haven't even opened the box of the FLW2001-100NAS ...
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Can you all provide which camera that you are attempting to onboard?
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I think it's been mentioned a few times by most of us, but Gen 2 Video Doorbell. Originally, I had ...
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I too have a 2nd generation video doorbell connected to a Verizon WNC-CR200A gateway/router.&n...
2026-07-24
04:43 AM
2 Likes
My base station shows I have no internet (amber light) but I do have internet because my wifi works.
Have restarted my internet & Arlo base & cameras & it keeps appearing that there is ...
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Arlo Mobile App
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Troubleshooting
Show results in replies (9)
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Thank you for your patience while we work to resolve this. The Connectivity, streaming, recording, ...
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I have numerous Essential cameras and today they are not updating in the app. They all have i...
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While mine has been back online, I'm still getting a ton of notifications, probably due to the secu...
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Same here Arlo seems to be off-line. All of my cameras are down. Base station is down. there’s noth...
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Same problem here. Arlo's system must be down because everything is good on my end.
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This is not solved. I’m on iOS and I’m still seeing constant offline/online notifications, eve...
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Arlo Wired doorbell camera. Wifi at location is strong and stable. Camera shows discon...
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Anyone else having their whole system go offline today (7/24/26)? Both myself & my brother who ...
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Mine went off line then completely disappeared from my app. Now support tells me they can’t help me...
2026-10-15
01:21 AM
After latest update of app (including my ARLO board on PC) it is not possible to acces local recordings anymore. Get information that local recordings on micro SD are only accessible if I have a subs...
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Arlo Mobile App
Show results in replies (9)
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This should now be resolved. If you are still seeing the same behavior please do a restart of the b...
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I'm experiencing the same. Unfortunately Arlo services has gone from bad to worse. Time to look for...
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Same here. I also noticed that they added 'Superior Home Security' on the web portal. Obviously, gi...
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Same issue here. When I deselect "local storage" and activate it again. The button Cloud and local...
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@HanIph wrote: After latest update of app (including my ARLO board on PC) it is not possibl...
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@Jamesdean1974 wrote: The reinstall the app suggestion did not work. @BrookeN: ...
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Sorry, but did't work. After both formatting SD card, and reinstalling App, I still get INFO to get...
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Is Arlo reading this as well? Issue started yesterday and until now it's very quiet from the Arlo ...
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@Jamesdean1974 wrote: Is Arlo reading this as well? I tagged @BrookeN to ca...
2026-04-08
06:12 AM
3 Likes
Since the recent app update, I've been getting new notifications that I do not want to see and I haven't found where to turn them off. I run on a schedule (9pm - 11:59pm + 12:00am - 6am) so I am gett...
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Arlo Mobile App
Show results in replies (8)
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Hi all, The mode change notification feature is now available on both Android and iOS. To ...
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The exact same behaviour happened a couple of years ago with a new released version ! It was quite...
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tech person here too - this takes max 1 hour, unless your engineering org is living in 1996 ...
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I’m really disappointed with that answer. As a software developer I know that it does not ta...
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Thank you for your feedback, we've shared it with our team, and improvements are actively underway....
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@saugion This is actively being tracked and worked on. I don't want to provide any...
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What is this, Arlo? You clearly don’t understand why users allow your notifications to bypass Do N...
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I don’t know much about Android phones since I don’t use one. On iPhone, you can set up a Focus mod...
2026-05-07
08:49 AM
So the new update came to arlo app (android phone) and now my cameras are offline all the time, even if i try to install the hub and the cameras again, it works like 2hours and they drop off again. A...
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Arlo Mobile App
Show results in replies (8)
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The behavior you were seeing should now be resolved. If you still are seeing this behavior, please ...
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Also seeing this issue here my my Arlo Pro 3 cameras. All 3 keep going offline. Happene...
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The behavior you are seeing with the Pro 3 camera's is currently being investigated. I will update ...
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I have been trying to get my pro 3 cameras to stay online. They go off and on all by themselves. Th...
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iPhone and iPad.
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Is there anything specifically you would like some help with? I would be more than happy to help.&n...
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I have (3) Pro 4 cameras. When I go into the app and select "Devices", all 3 show no picture....
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Was it an update for the Pro 3 or an iPhone update?
2026-03-12
08:55 AM
5 Likes
The feed on my app and desktop login stopped working as of March 6. All devices are live and operational. Anyone else have this problem? My app is version 6.18.0 (20064), release February 27, 2...
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Troubleshooting
Show results in replies (9)
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The behavior should now be fixed from a BE update that occurred over the weekend. If you are still ...
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I've been using Arlo since the very early days (I started using early 2017, Pro came out in Oct 201...
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We just started turning on/off all different settings and it came back on. Not even sure what...
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Thank you!
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Since the last recent update in March my Samsung Android phone started having blurry thumbnails. No...
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@10cams wrote: How do I get the device images to update to last live view or recording even...
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I have reached out to our development team to investigate this behavior. I will be reaching out wit...
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I am having problems with my thumbnails not updating since this same version installed. Everything ...
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iOS or Android? Be aware that the suggestions previously posted seem to be an AI-generated post. ...
2024-08-06
05:40 AM
3 Likes
Can someone please give me the phone number for live person support (USA). Don't tell me how to find it, that is an utter fail every time. Just respond with the phone number. Thank you.
Show results in replies (8)
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Hello Arlo Community Members! We hope you find the information you are searching for her...
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@renowyte is the blue flashing light slow blinking or fast blinking? When you plug in the camera to...
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I am trying to install a Pro XL (6th) Gen Camera. I cannot get the battery charged all it does is F...
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I have a PRO XL 6th Gen, camera I am trying to install but I cannot charge the battery it keeps fla...
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Too fatigued now. I've talked to Arlo 11 times in 3 days! Today, they did NOT call me back on my cu...
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@Fallguy wrote: "Don't tell me how to find it, Just respond with the phone number." I...