Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search the Community
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
72,798 results
Sorted by:
2026-02-19
12:50 AM
I have the latest Arlo App on my iPhone 16 Pro. The Video feed freezes when in full screen and I cannot zoom. I have deleted app and reinstalled, but did not work.
Labels:
- Related Labels:
-
Arlo Mobile App
Show results in replies (9)
-
This should now be resolved on 6.23. Can you please do the update and let me know if you see the sa...
-
this still doesn’t fix the problem but if you add your camera to Apple home app you can view your l...
-
I am asking the same thing. This has been a known issue going on 1 month now, and there is no...
-
Can you please tell me which iPhone you are using and when you noticed this behavior starting, was ...
-
iPhone 15 Pro & 16 Pro, and cannot recall if this was after an update.
-
I want to do a quick follow up and see if you are all on 6.19 and if you are still seeing the same ...
-
Everybody, thinking a bit more about this. I have only had good things to say about Arlo, &nb...
-
I’m having the exact same issue
-
Hi Any update on this issue please?
2026-04-30
08:15 AM
1 Like
Avoid this company like the plague! They are horrible, and ignore every support request. They cannot keep the cameras functioning, yet have zero help and zero concern for customers. They will take yo...
Labels:
- Related Labels:
-
Arlo Secure
-
Before You Buy
-
Troubleshooting
Show results in replies (9)
-
It seems to have fixed itself, after 3 days it went back to normal
-
@TheseCamerasSuk wrote: After searching for a ridiculous amount of time to find this page o...
-
@TheseCamerasSuk I sent you a Dm. Your cameras should support smart detections. Can you please resp...
-
I have our development team looking into this. I will update you soon.
-
Look at the other screenshot posted with that one. That is what happens when I click one of the cam...
-
@TheseCamerasSuk wrote: Look at the other screenshot posted with that one. That is what hap...
-
@TheseCamerasSuk wrote: For the hundredth time, my smart notifications are not working.&nbs...
-
Do not waste my time. There is a reason you have a 1.4 on the Google ratings and every comment on e...
-
I have asked for support, tried to get answers through the chat, and now I'm at the point that Arlo...
2025-07-25
07:06 PM
2 Likes
Hey guys so more issues with the Arlo Ultra 2 The last couple of days I been getting a random pop when I try to go live stating the "device is unreachable" however after I click the...
Labels:
- Related Labels:
-
Arlo Mobile App
-
Troubleshooting
Show results in replies (9)
-
Thank you for your patience as we implemented a fix. You should no longer encounter the Device Unre...
-
So I have been having the same issue for the past I would say two months…conveniently when I cancel...
-
Good luck getting any help! They said they would not provide support because I don’t have an activ...
-
Good morning team Just an update while I am waiting for Shayne and the team to get back to me. ...
-
Same issue here,.only one camera affected. Using Android Samsung s24 ultra.
-
Having same issue just the past week or so with my Arlo Security lights. All 3 are suddenly “...
-
Update, I would note the camera that was showing this issue only did so from the dashboard, not the...
-
Hi all, Thank you for the detailed information. I’ve shared this with our development te...
-
@GeminiZero Are you on iOS or Android?
viewing video in horizontal mode picture is not resized
Labels:
- Related Labels:
-
Arlo Mobile App
Show results in replies (9)
-
Hi all, just wanted to let you know this should now be resolved with the latest version 6.6.8. It's...
-
Since the update yesterday video playback on a stored video will not play in full screen ...
-
I’m having the same issue. I hope they fix this soon!
-
I’m having the same issue.
-
Update version 6.6.4 has brought back a problem from a version earlier this year. When opening a r...
-
I had high hopes for 6.6.6 but alas no landscape resizing. iFone 13 - iOS 18.7.2. I guess th...
-
Which iOS version do you have on your phone? And which cameras are you viewing the recordings from ...
-
@ShayneS wrote: Which iOS version do you have on your phone? And which cameras are you view...
-
I just started experiencing the same problem and I also have iPhone 17 pro. The video does not fill...
2026-03-31
11:43 AM
1 Like
iPad Air 5 iOS 26.3.1(a) Arlo app 6.20.0 (21034) The video feed playback slider and time dot are gone for all devices. Instead of the slider, there is a fixed blue text "View Live Camera...
Show results in replies (9)
-
This should now be resolved. Can you please check to see if you see the same behavior?
-
I cannot review my streams in my library due to a missing scroll bar. I used to be able to Fast for...
-
Following up to the observations of Aldo58, the time slider is present when the iPad is in por...
-
Here you go. It was capture in mid playback.
-
Here's one with the the app text and icons captured.
-
Same as Aldo58 - no change after updates. iOS 26.4 Arlo app 6.22.0 (22195)
-
Can you update to 6.21?
-
@BrookeN I have 6.21.0 (21882) and the problem still persists…
-
No change. Logged out of app, updated to 6.21.0 (21882), logged in. Still no time slider when ope...
2025-05-28
11:31 AM
Hi everyone I post here in this forum, because Arlo has no support e-mail address. Since yesterday, my wife's Samsung Galaxy S22 and my Google Pixel 8a get drained by the Arlo app w...
Labels:
- Related Labels:
-
Arlo Mobile App
Show results in replies (8)
-
This behavior with your battery drain should now be improved. Can you please let me know if you are...
-
I have reached out to the team and let them know you are seeing this behavior again. I will update ...
-
Interesting since I haven't had battery drain for a few app updates now. How are you determining it...
-
I wasn't suggesting it was your phone - the Pixel battery drain is an artifact of OS updates. Exact...
-
Battery drain is happening again. version 6.26.1+6260102
-
I've reinstalled, will monitor and see.
-
@Scout152 you may want to search for something like "pixel battery drain". I'm not havin...
-
It's not my phone. It's the Arlo app.
2025-11-24
09:57 AM
1 Like
@BrookeN Every morning (since the latest firmware update 6.6.0_6060002 on 11/11/2025) when I go into the Arlo app and have done nothing but open the app, five of my eight cameras show an image tha...
Labels:
- Related Labels:
-
Troubleshooting
Show results in replies (8)
-
Can you please update to 6.17 and let me know if the behavior you are seeing has been resolved. Tha...
-
@KachinaShadow wrote: How do I go about getting the ap updated? They do tend to slo...
-
@KachinaShadow 6.16 is not quite available as of yet. Also, how cool you used to drag race. I bet t...
-
The blurred tiles is a bug that needs resolved. Arlo is aware.
-
@StephenB wrote: @KachinaShadow wrote: prefer to go to the California Delta (6 hours...
-
For anyone looking for the BLURRED VIDEOS UPON OPENING THE APP discussion then this is it! We go...
-
Thank you for providing this information. I will pass this onto the team as well.
-
@Edinburgh_lad1 wrote: This forum is very addictive and very suspenseful at times... Bet...
2026-01-15
07:23 PM
2 Likes
Arm and Disarms buttons function correctly but the status display does not work for any of my 3 devices. All 3 simply show "Getting status..." with no resolution
Labels:
- Related Labels:
-
Arlo Mobile App
Show results in replies (9)
-
Please keep an eye out for the update 6.11.1, it should resolve the behavior you are seeing. If any...
-
This is what I see... As described, it remains in "Getting status..." forever. Since more users ha...
-
Same here, started happening yesterday, and I dont have the VMB4000 hardware... Please fix that, it...
-
I'm having this exact issue for the last 2 or 3 days. I think since the app updated? I have ...
-
Specially after the outrageous price increase in the subscription, I do not expect this kind of thi...
-
Can you please send me a screenshot of what you are seeing? Also, are you on iOS or Android?
-
You all are on the older app version. Troubleshooting step would be to update the app to the newest...
-
That worked thanks but strange that the update didn't trigger from Playstore but had to add a new c...
-
Brooken, for the past 2 days, in "My devices" , all of them remain in "Getting status..." , but the...
2026-03-29
07:19 AM
1 Like
Hi everyone, I am reaching out to see if other Arlo Pro 2 owners are experiencing the same issue as me. I own 5 Arlo Pro 2 cameras (VMC4030P) which were advertised and sold with FREE 7-day rolling ...
Labels:
- Related Labels:
-
Arlo Smart
Show results in replies (8)
-
Please try these steps: https://kb.arlo.com/000062817/How-do-I-view-Arlo-videos-saved-on-local-s...
-
The 7 day storage was not removed. It is still working as expected. Did you remove one of the camer...
-
@BrookeN We are talking about the 7 days free cloud Recording which removed and&...
-
The end of March took away the ability to view videos if you have no plan. The cameras work c...
-
No I didn’t remove cameras, but with some reason after last update the option to recording gone. An...
-
Might be worth checking the feed filter settings. Select the more icon ... Top right and choose eve...
-
My feed settings are set to All devices All events types
-
I have done that with same result of videos not able to be viewed. I will try again later today ho...
2025-10-09
11:40 PM
VMB 5000 not updating firmware. Arlo support says its system problem and not a problem with my unit. Is this true?
Labels:
- Related Labels:
-
Arlo Smart
Show results in replies (8)
-
Hi, this symptom with the error messaging should be resolved with the latest version of the Arlo mo...
-
These are the things that I've tried: Ensured the other camera batteries are full charged. Resta...
-
@jdfirth wrote: Sorry Alex, meant to include that it's 1.28.2.0_1941_53ee4a5. Here's the err...
-
@ShayneS wrote: The team is still investigating this. I will update the thread when I have m...
-
Hi @TOEKNEEE Your device was updated to a firmware on the backend that should help...
-
@ShayneS wrote: @alex_loo Thanks for the heads up, I'm checking on this now.&...
-
@jguerdat wrote: I looked at my 5000 to see if there was an update but nope. I then tried th...
-
@alex_loo wrote: I missed this message back oct-2025 but now that it's dec-2025, I...