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Sorted by:
2026-04-19
03:38 PM
Recently my Pro 3 cameras will not update the video settings screen picture or activity zone screen picture, even though the live view, motion detection, and recording still functions. (however...
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Features
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Troubleshooting
Show results in replies (9)
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Thank you for all the updates. I am happy to hear that your Pro 3 are now refreshing the activity z...
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My Pro 3 cameras also started working today, 5/4/26. Regarding the frozen screen views in vid...
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Well, cameras worked for me, Arlo Pro 3, even before app upgrade. it is the activity zones, the vi...
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@Perry_H do you have your Pro 3 on a different account? I do not see any on the account. Can you dm...
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Unbelievable, cameras offline again! Arlo fix your **bleep**!
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My cameras came back online yesterday evening all by themselves.
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BrookeN, My pro 3 cameras still don’t work correctly. My last statement that noted they had s...
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I recently adjusted one of my cameras to help exclude areas where I don't need to record anything. ...
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Is everyone seeing this as resolved? Is anyone within the thread still seeing the same behavior?
2026-04-05
06:27 PM
Hello I need a token reset to set up my homekit.
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Apple HomeKit
Show results in replies (8)
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@Roche09 wrote: @BrookeN I tried to factory reset VMB4540, but found that I...
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I also seem to be in need of a HomeKit token reset. any help is appreciated!
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@BrookeN I tried to factory reset VMB4540, but found that Internet LED was alternat...
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Can you please try to reset it following these steps: https://kb.arlo.com/000062881/How-can-I-fa...
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Hi @BrookeN thanks for the checking. It is a sad story. Arlo case #45563986 was init...
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@Roche09 under ther email address I am only seeing an Arlo Bridge. I do not see a VMB4540. Could it...
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Hi, can you send a token set request to my base station (VMB4540) as well? Thank you. The base stat...
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I did all of the steps you mentioned. Still not working
2025-02-13
01:43 AM
2 Likes
Hi there it has been a real challenge to speak to someone. I have been trying to ge the number look everywhere cannot find a number that I can call. is there any possibility that I can spe...
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Before You Buy
Show results in replies (8)
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Have you tried these steps within the link? https://kb.arlo.com/000062542/How-do-I-chang...
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i jusll connected and working agin???t changed my broadband provider . i tried to enter the new pas...
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Are you trying to connect it to the basestation or to Wi-Fi?
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I need to change my bank account
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@Shirishcin can you tell me more about what behavior you are seeing and I can help you?
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Did this resolve for you? Or I am better off going to Ring?
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+44
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I cannot access my Arlo app
2026-07-01
06:41 PM
3 Likes
Hello, Has anyone experienced this issue I am having: Arlo Secure app (latest version 6.34.0) feed does not load, refresh on iPhone 15 Pro with latest IOS (26.5.2) and I have to reboot ip...
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Arlo Secure
Show results in replies (8)
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This symptom should now be resolved, please make sure to update to the latest version of the Arlo a...
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Follow path: Arlo Secure App>Devices>Gear icon>Support>message AI support chat with a l...
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Ok…looks good…thanks!
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Are you still seeing this same behavior?
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BrookeN, Yes, when I try to refresh the feed on my iPhone I get the perpetual spinning wheel...
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Yes, Arlo Secure version 6.34.0 feed does not load on Apple pro versions. Work around is need...
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Have you tried to uninstall and reinstall the app?
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Yes…this issue creeps up in few hours after reinstalling…similar to relogging, issue comes back in ...
2026-05-10
08:39 AM
I have always set activity zones via the web portal just because they can be more accurately set using the larger PC screen as opposed to the smaller phone screen. Now, on the web portal, I am able t...
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Troubleshooting
Show results in replies (8)
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@BrookeN It's been a couple of weeks since they've gone offline and they seem to be working ...
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@KachinaShadow I had these migrated over, you should see it as resolved by tomorrow.
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@KachinaShadow we have a custom build for these Pro 3 let me reach out and have your devices moved ...
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@BrookeN Should I go ahead and pull the batteries and reinstall them?
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If they are still offline, yes. If they are online no need to do anything.
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@BrookeN wrote: If they are still offline, yes. If they are online no need to do anything.&n...
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@KachinaShadow wrote: @BrookeN wrote: If they are still offline, yes. If they are o...
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Keep the ladder handy, though, for the next time. 🙄😁
2026-05-13
01:29 PM
3 Likes
As expected - uninstalling and reinstalling your app made no difference with disabling the phone call . I’m starting to believe that your doorbell product design suffers from a catastrophic...
Show results in replies (8)
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This should now be resolved with the latest version of the Arlo app. Please make sure you're update...
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Call me just a "ME TOO" and I'm looking at Version 6.31.1 build 28631 Jun 8, 2026 Firmware ...
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What do you mean “ask? ARLO helps themselves to auto renew, and auto payday for themselves with an ...
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Please either fix the anomaly or cancel my subscription with full refund. This is unacceptable.
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@Prevman Thank you for your patience. The team has identified the issue and a fix will be included ...
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I am having the exact same, and very annoying, issue.
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@Prevman Thank you for the feedback. The team has identified the root cause and working towards rel...
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I have the wired avd1001 doorbell camera. I've had it for roughly 3 1/2 years. all of a sudde...
2023-05-11
09:50 AM
17 Likes
I use a routine to Arm Home at midnight, and then switch to Standby in early morning. Now I get woken to an Arlo notification in my phone when the automation runs and the system is Armed and t...
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Arlo Mobile App
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Arlo Secure
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Features
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Troubleshooting
Show results in replies (8)
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Testing is now complete and mute mode notifications is available to all users in all regions on bot...
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I don’t see it. v6.38
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After what feels like 84 years of constant mode change notifications and no ability to create custo...
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Update to 6.39 on iOS, still no option in UK.
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@ittroll Bingo --- that is the question ! "Why so long?". Only Arlo can answ...
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@timo_h Could you please share where in the menu you see it? Or a print screen. Thanks.
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Well, I am on 6.38 and still getting alerts.....
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Odd that we were told for years that the delay was due to this being part of a larger piece of work...
2026-04-05
05:14 PM
1 Like
Cameras are all working in Arlo App. They used to show in Google Home app but for the past few weeks, all they do is show the spinning loading wheel until it says "Camera Unavailable". I ...
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Arlo Mobile App
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Features
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Troubleshooting
Show results in replies (8)
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This should now be resolved, please update to Google Home app version 4.26.27.1.
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Spoke to someone on the phone and they said it's because they want people to use their app instead ...
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Hi, I just installed 8 essential PTZ cameras outdoor and some indoors. everything works ...
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Hi, I have two outdoor 2k tilt cameras and they show up in google home but wont show the live...
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Arlo cameras are no longer compatible with Google Home.
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@MooingBird wrote: Arlo cameras are no longer compatible with Google Home. @BrookeN&n...
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Initially you said the cameras were offline but now say they're online. Please explain.
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My arlo cameras - doorbell and outdoor camera have been showing as offline for some time. I can’t s...
2026-04-15
10:24 AM
I have been running several Arlo and Arlo cameras for years with minimal issues. I am trying to add 2 more Pro cameras and they keep failing at "Naming Your Camera". They are found but with both they...
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Arlo Mobile App
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Installation
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Troubleshooting
Show results in replies (9)
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This behavior should now be resolved. If anyone is still seeing this behavior, please reach out to ...
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I reset the base and synced directly with it & it worked. Thank you!!!
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@smck01 wrote: For my brief visit, I was unable to get it connected. I brought it bac...
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I purchased an Ultra 2 camera about 3+ years ago and it was hooked up to my rental property hub.&nb...
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Were you able to figure it out? New to this, wanted to install a whole new system but can't get pas...
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Same dang Issue. Had to change WIFI and now cannot add previously used cameras.
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Gotta love it. Two weeks and still no solutions. Almost 10 cameras I now can’t connect...
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Unfortunately there's nothing we can do. This issue has been escalated with their troubleshoo...
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Same issue here. It fails during naming when I tried to add a brand new Ultra 3 as well as trying t...
2026-04-09
04:05 PM
1 Like
This same thing was also happening with the app but was recently resolved. What I found is that on the app you are now able to live stream while a motion triggered recording is in progress, but on th...
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Troubleshooting
Show results in replies (8)
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This should now be resolved. Please make sure you are on the current web 6.44.0.
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@BrookeN UPDATE: In a DM I sent you on 06/25 I noted the following... "All 3 of my Pro 5s ...
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I ended up getting two Arlo Outdoor Pan & Tilt cameras to replace two of my Pro 4s. I couldn't ...
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Good idea by replacing the Pro 4s with the Pan T Tilts. I'm about ready to trash these two Pro 3s (...
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@BrookeN I mentioned this when I created this post but I'm not sure if it might have been mi...
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I still haver the team investigating the live streaming on the web behavior. However, this is their...
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I am not using a VPN or accessing the system remotely. I am sitting in the living room on my comput...
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@BrookeN PM sent...