Getting A Not Responding Message When Trying To View In Google Home App On Phone

[JRD761]

I'm trying to link my Google Home Assistant devices (Chromecast and Google Home Hub) to my 3 Arlo cameras. I was able to link my Arlo Account in the Google Home app, and the camera names show, but when you attempt to open a camera it says "Not Responding".
I've tried unlinking and relinking my Arlo Account multiple times and it still will not work.
Why won't this work?

[tarmistead]

My base is a VMB4000 (Arlo Pro base).
Streaming to my Google Home Hub is working pretty consistently now, but only for Arlo Pro cameras.  It does not work for Arlo (pre Pro) cameras.  I have both types of cameras connected to this hub.    With the pre-Pro camera, I get a message saying "It looks like the stream is currently unavailable from the xxxx).

[Comingback]

I guess I should mention then that I'm having the issue with both Arlo Pro 2 and Arlo Q cameras. I can view the streams online and in the app no problem.

[Fun4stuff]

I can stream them to my Lenovo smart display and chromecast but after like 5 seconds the feed freezes and there’s a small spinning circle in the bottom left corner.

[Sabap]

This has gone on long enough. Time to forward this to the major tech reporting outlets. People need to be warned about buying this garbage. Mine are getting returned tomorrow, I am sick of it.

[Sparky68]

I have 3 Arlo Pro and 2 Arlo Q cameras.  I had the problem described but have been able to reliably stream to Google Assistant and the Lenovo Smart Display for the past 2 weeks.

[Vette95]

Apparently this will not be resolved. I have had this issue for quite some time not. My Home app will read "Not responding" when trying to stream from one of my cameras, If I ask my Lenovo smart screen, the response is "It looks like the stream is unavailable from {Camera Name}.

I tried ordering my Google home to "Sync all devices", and it says it will sync devices from 6 providers, to no avail. Removed and re-added Arlo account to Home app, nothing.

However, I tell my Echo show to "Show {camera name} camera, and it shows the stream immediately. Same as if I ask an echo dot, it will start streaming on my Amazon Fire TV.

So, Netgear, I have had a great experience with the system so far, but I don't take kindly to false advertisement. I will wait for my subscription to end, and will be moving to another camera maker that actually works.

[Tmack227]

Still no luck with Google Home or Smartthings integration. I have noticed that the link/unlink is smoother and goes through with one attempt in Google, But still no active stream in Google Home app or Smarththings app.

I have an active ticket in with support and per the rep  " We're aware of the problem". I specifically asked in the integration would continue or would it be discontinued because its odd that the Alexa integration is still seamless and problem free and was told that it would......I'm not holding my breath.

If they haven't worked it out soon, I'm returning all of this crap. 

Such a disappointment & Nest.....Here I come..... I need 6 cameras!!!

[Genmidi]

That's really disappointing. I got the Arlo system specifically because it said there was Google Assistant integration and it looks like it's a long running issue that isn't getting fixed. To date I still can't get my Lenovo Smart Display, Google Home or Smartthings to stream the cameras, not to mention I get a bag of about 2 mins before the push notification comes in about an event so it's proving to be a big disappointment.

[Jshoe]

I get a message "Not Responding" message when trying to view in Google Home App on phone.

How do I fix this? Works fine in Arlo app.

It was a nightmare getting them linked. My linking issue was that Chrome wasn't my default browser.

Also, it made me select a label for this thread although it only gave 3 choices and none matched.

[Jshoe]

Same issue with Google Home App on Android phone. Not responding.

[Drache22]

@JessicaP, glad that this is working for someone, but it's not working on my recently purchased Google Home Hub, despite unlinking and relinking several times. Funny, I used to be able to ask my Google Home speaker to display my cameras on the Chromecast Ultra attached to my TV, but that also stopped working (the Arlo app on my phone works fine). I already have an Arlo support case # for this issue (since Nov 24), but no response yet. The rep said that someone would reach out to me with a solution, but I'm wondering if I need to contact them directly. 

[ralfyguy1]

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@Drache22 wrote:

@JessicaP, glad that this is working for someone, but it's not working on my recently purchased Google Home Hub, despite unlinking and relinking several times. Funny, I used to be able to ask my Google Home speaker to display my cameras on the Chromecast Ultra attached to my TV, but that also stopped working (the Arlo app on my phone works fine). I already have an Arlo support case # for this issue (since Nov 24), but no response yet. The rep said that someone would reach out to me with a solution, but I'm wondering if I need to contact them directly. 

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Same here. It used to work, but not anymore.

[bjoornen]

yes please fix this pronto

[MUGS]

Please add me to this growing list.  Have been a loyal advocate of the Arlo camera systems (going so far as to recommend when I see people at BB looking at them) for a year or so now.  VERY unhappy with the "integration" with Google Assistant and in particular the Lenovo Smart Display.  They worked on the display for an hour or so after installing the Smart Display into my G Home network (6 perm assistant devices and three android phones) and now almost instantly I get "It looks like the stream is unavailable from the ___".  One thing I have noticed that MAY be contributing is that when I attempt live vid streaming from either the app or the web interface it takes forever for the feed to load. 

[Genmidi]

Has everyone contacted support to raise a ticket? We need more visibility on the issue or it will probably never get fixed.

[Fun4stuff]

Can you post a link?

Edit
https://www.arlo.com/en-us/support/contact.aspx

[Sabap]

The damn chat function on their site is not working either. We are going to find out later that Arlo is some shirtless dude sitting in his mom's basement, spending all the sales money on porn while he eats Cheetos. That's the only explanation for this garbage!

[Genmidi]

I don't know it helped but I also sent them a link to this forum post so they are aware that there's quite a few of us with the issue.  

[Fun4stuff]

So i just chatted with them. They claimed it’s working and they have had no reports of it not working. LOL

[Genmidi]

Yeah........... right....... I opened my ticket on Dec 3, so at the very least they've known it for 3 weeks.

[Tmack227]

I get the feeling that Arlo and Amazon has something brewing. Its no surprise that the Alexa integration still works fine and Google and Smartthings stopped all at once and hasn't been fixed. There's TONS of us who've contacted Arlo support and have active tickets.
We may have been duped.

[Ray_78]

Hi,
Same thing on my side here in France.
I've joined your thread as I was searching for a solution.
It has worked fine for a period of time but since the last app (Android) update... suddenly... Dead.
So is there a way to go back to a previous version and test?
My two words.

[Vette95]

I also chatted with them yesterday, but was told the "engineers" (I don't think that word means what they think it means) are aware of this, and are working on a solution.
Funny how the first thing the Rep said to me was: "your warranty is good for 1 year, after that you need a subscription for assistance". I told him that this is not a warranty issue, but a functionality problem.
It's obvious how they don't care.
As soon as my subscription is over, I may need to get rid of the Arlo system as well as the Orbi mesh.

[Vette95]

I believe our best option to put some pressure on Netgear about this is to bring the issue up to social networks such as Twitter so that other potential customers are aware of this. I already did today, as you can see in the attached screen shot.

[Fun4stuff]

Netgear dumped arlo. I think that’s the writing on the wall...