Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

issue with homekit need new token (au)

Reply
Discussion stats
  • 2 Replies
  • 324 Views
  • 0 Likes
  • 2 In Conversation
aussielemon
Aspirant
Aspirant

i bought my ultra 2 kit on the black friday sale amazon (AU) i cant get homekit to work ive tried it via the home and arlo app i am needing the token reset as this seems to be a common thing reading the forums so must be a handshaking issue between apple and arlo

side note

i am running homebridge which does have a arlo plugin

1 ACCEPTED SOLUTION

Accepted Solutions
JamesC
Community Manager
Community Manager

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

View solution in original post

2 REPLIES 2
JamesC
Community Manager
Community Manager

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

aussielemon
Aspirant
Aspirant

thanks james its worked