Vmb4000r3 help with HomeKit

[Thrashernb]

I cannot connect my VMB4000 base station to HomeKit.  When attempting to setup in the Arlo app results in hanging on the searching for device screen. Is there a solution to this? Token reset? Thanks

[JamesC]

What is the serial number for the base station you're trying to add?

JamesC

[Thrashernb]

4R05827SA0F8D 

thanks for your help

[JamesC · Accepted solution]

Thrashernb,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC