VMB 4000 Apple HomeKit removed with firmware upgrade (1.14.1.2_2916_1fdeefd)

[davevon]

After installing the current firmware for my Arlo Pro (1.14.1.2_2916_1fdeefd)  the option to connect to Apple HomeKit has been removed.  Is this intentional? 

[ShayneS]

Hi @davevon

I have a few questions for you,

Did you previously have the base & camera connected to Homekit?

Are you trying to set up the base with Homekit?

Do you see the Homekit section within the app under Settings > My Devices > Select Base > "Homekit"?

[davevon]

No, I have never been able to connect the basestation to HomeKit but always got option to try.  I had removed my basestation, per knowledge base fix, and was reconnecting my station to the app to adding it to HomeKit but in the process of restoring the basestation the firmware updated... now the option to connect to HomeKit is not there anymore.

[ShayneS]

@davevon

Would it be possible to provide a screenshot of the missing Homekit feature in the app? This should be present within: Settings > My Devices > Select Base > "Homekit"?

Please provide a screenshot if possible.

[davevon]

[ShayneS]

@davevon

Thank You for the screenshot. May I ask which version of iOS you are running on your iPhone & what is the version of the Arlo app you are using?

[davevon]

IPhone 8, IOS 13.2, Arlo app vs 2.10, hardward VMB4000r3, firmware 1.14.1.2_2916_1fdeefd

To reiterate the issue.. the option to connect to HomeKit was there until I had removed the basestation from the app, and then re-connected the basestation.  I haven't seen the option since.

[ShayneS]

Thank you for the info, I was able to reproduce the issue & I will pass this info along to the team and provide an update as soon as possible.

[Chuck123123]

Have there been any updates to this?  

[davevon]

No change!

[Arloultra]

Reinstall the app!

[ShayneS · Accepted solution]

This issue should now be resolved, Please contact the Support Team if you are still experiencing this issue. You will find several options for contacting support in the provided link. Arlo Tech Support