Understanding Arlo Ultra Limitations with smartthings integration

[Retired_Member]

Hi All,

I have been talking to Arlo Support and they tell me that there should be an update by the end of Summer to bring the Ultra into SmartThings and IFTTT - great news for me as it will be a while until i will be in a place to set up my smart home equipment.

Want I wanted to understand was what is different (except the hub) between the currently SmartThings compatible cameras, and the Ultra/Pro 3 which prevented them from showing when connecting into SmartThings. Is there a different communication protocol etc or is it simply that the Device Handler/SmartApp doesnt look for those models as they are not listed in the code?

[jurbansk]

Unfortunately my system is already up and running and the upgrade to the ultra smart hub and two ultra cameras as an addition to my security surveillance has been a great disappointment because of this inability to integrate with SmartThings.

The end of summer 2020 is a long time off and I will be adding additional cameras well before then. Obviously they won't be the Arlo Ultra cameras but its good to know that eventually I will be able to use the two I have with my system. THis is disappointing because the camera is awesome but useless if it is not integrate-able with a smart hub system.

[Retired_Member]

I agree it is a long time to wait. I am moving into a new home and don't want to buy Pro 2 for automation in ST only to upgrade when the Ultra supports it.

I did feel there was a language barrier though as the person on live chat I dont think realised what I was asking. I had to push for an "any idea when it might work with smartthings?" and was told "we cannot know that at this time". I changed tacts to "can you at least give me an estimate - end of spring, end of summer, end of the year" and was told "yes by end of summer we have update"...

[Retired_Member]

See below for response on Amazon UK which i received from Arlo stating they "hope that this functionality will be available in the future"