Token Reset Request

[jamesalexyoung]

I successfully added my smart hub to homekit once, but I had to re-do the homekit setup. Now I am stuck at the "Devices found" stage of the hub's homekit section. Reading around the community pages it seems like I need to get a token reset to be able to re-add the hub to homekit. Can you please push one to the hub associated with this account?

Thanks

[BrookeN · Accepted solution]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

https://kb.arlo.com/000063184

[jamesalexyoung]

Thank you. This has worked.

[jkrus]

How can I get a token reset 

[BrookeN]

I sent you a dm asking for more information. Please respond to that at your earliest convenience .