Smartthings Person Detection

[Driver468]

I’m trying to set up a SmartThings routine that runs when my Arlo cameras detect a person, but it doesn’t seem to be working. The routine is based on person detection. SmartThings shows motion events in the history, but there are no entries for person detection.

I’m using Arlo Pro 3 cameras with an active subscription that includes smart detection for people. The person detection works fine in the Arlo app, so the feature itself is functioning. It just doesn’t appear to pass the person detection into SmartThings.

Has anyone been able to get AI person detection working in SmartThings routines? If so, how did you set it up?

[ShayneS]

Hi @Driver468 

Thanks for the feedback, is this occurring with an Android or iOS device? What is the app version you have installed? 

[Driver468]

I am using an iOS device with the latest version of both the Arlo and Smartthings apps. The issue is that Smartthings is not showing any person detections is the history, which means either Arlo is not sending the data or Smartthings is not receiving it properly. I believe this is an official integration built by Arlo in partnership with Smartthings. 

[Driver468]

@ShayneS any update on this?

[ShayneS]

@Driver468 

The team is investigating the root cause. I'll be sure to provide more info when I hear more.