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Solved! Go to Solution.
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Mine started working yesterday. I had to unlink and relink the Arlo account to Smartthings. I also had to redo the smartlighting automations in Smartthings.
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Thank you for providing your feedback, I have notified the Development team & we are working on a release for early next week. I will be sure to update you as soon as I hear more!
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Thank you for your patience while we worked to resolve this issue. The issue with the Arlo SmartThings integration and not receiving alerts should now be resolved. You do not need to relink your devices, you should now be receiving your automation alerts.
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"We had received similar reports weeks ago. However, they got resolved by doing the following steps:
1. Deactivate/Remove the Arlo devices from SmartThings.
2. Uninstall the Arlo app.
3. Restart the phone.
4. Re-install the Arlo app.
5. Allow all permissions upon opening the newly installed Arlo app.
6. Check if the App version is updated by going into the app Settings, then About. The latest iOS app version is 3.5.12, while 3.5.10 for Android.
**Note: Make sure notifications permission is on for the Arlo app on your phone settings.
7. Re-add your Arlo devices into SmartThings."
So, Arlo thinks this issue is resolved! I told him that I followed those exact steps, and it it NOT resolved.
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I did get a reply on Twitter stating that they are working on the problem. What that actually means is absolutely nothing.
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Let me know how your experience with Ring goes. I’ll be looking for another solution, as well, if this cannot be fixed sometime soon.
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I have Ring integrated into SmartThings (like Arlo used to do until recently) and it works flawlessly. Cameras trigger motion events and do ST automations during certain hours I want them. For what it's worth, the camera takes a couple of seconds to view the feed in ST app, vs 15-20 seconds for Arlo cams.
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I might switch out of Arlo, I was already upset when they changed the integration so that the SHM modes didn't sync and had to rethink everything, there were at least 3 motion related issues where they forgot to update or amend or test with very very poor customer service and transparency
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TBH, although I am not an Arlo subscriber, I am slowly moving away from arlo for many reason, of which this has been added as a primary issue - integration. It's unfortunate, but at this point I am tired of any technology company assuming that how they approach development is the only way. As a client (and an old guy), the client defines the service that is created/delivered, not the other way around. It's great that they have create a "smart home" group that will look at how to standardize, but unfortunately they struggle with getting their "marketed" partnerships solid. Just my 2cents 😉
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Shayne
It's been a week since you announced that the issue had been identified. When can we expect a solution?
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b. Modem brand/model:
c. Router brand/model:
d. Note use of Extenders (if any) - (Must include model number):
5. Please run a speed test using speedtest.net. Connect the device to the 2.4 GHz WiFi network. Cellular/Mobile data and VPN should be off before running a speed test. Provide a screenshot of the result.....
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@Wilburdoo, Smartthings app constantly logging out of SAMSUNG account and updates the status of devices in the app very badly. So there may be a problem on the SmartThings side, as many have thought since the beginning of this thread.
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