Smart Things motion detection issue

[baskwn]

Smartthings integration seems to be broken again. I was using motion detection to just turn in some lights, but no motion detected event is passed on to smartthings..Tried reconnecting arlo account, reinstalling apps, recreating the scenarios in smartthings buy nothing works. This has happened before and was resolved by arlo..hope they will do it again..

[ShayneS]

@Svane 

If you can create a new post regarding this symptom with more information I will inquire with the appropriate team regarding that.

Thanks 

[Svane]

I will do that.

Thank you @ShayneS! 

[Svane]

I have 5 arlo cameras linked to my Samsung Smartthings hub and some of them are used in routines that turn on lights when motion is detected. For a long time now I have been annoyed by the fact that lights turn on seamingly randomly every now and then without any motion being detected or  notified by the cameras in the Arlo app. If I check the history in the Arlo app there is no motion either. 

I have been investigating this issue and tried to identify what causes the false triggers. I don't have a complete picture of root causes but I have at least one way to fully reproduce this issue but I believe there are several causes. I have noticed that if I turn on a light indoors in one of my rooms it will trigger one camera (Arlo Pro 3) that is positioned on the wall outside that room and facing partly along the wall with the window to the room that is being lit. Somehow the indoor light seems to be registered as movement by the camera in Smartthings but no motion is detected in the Arlo app.

I also have another Pro 3 and a doorbell by my front door and one or both those cameras also send false detection sometimes. I am not sure if it's both cameras or only the Pro 3 in this case also. Apart from the 2 Pro 3 and the Doorbell I have two Essential cameras but I have never seen them trigger any false movement in the Smartthings system.

This definitely seems like a bug to me and it's really annoying. I love to be able to turn on lights outdoors with help of the cameras but at the same time the family gets spooked and annoyed when it randomly happens for no apparent reason. 

Please, please have a look at this Arlo. @ShayneS this is what I also mentioned in another post earlier.

I'm more than happy to help out with any further tests to clarify root causes if that can help.