Arlo|Smart Home Security|Wireless HD Security Cameras

Reconnecting to my Apple Homekit

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Jimmy971
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Aspirant

Hello team

My connections to Apple Homekit were suddenly lost, and enable to reconnect , using the App

Could you please perform a « reset token » to my 2 bases ?

Kind regards

9 REPLIES 9
JamesC
Community Manager
Community Manager

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Jimmy971
Aspirant
Aspirant
Thank you very much, it worked!
Regards
Bkji
Aspirant
Aspirant

I do not see any option to click homekit.  Can I get a token to try again.

Thank you.

JamesC
Community Manager
Community Manager

Bkji,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

LouBinNC
Aspirant
Aspirant

Did all the reboots so need a token resent. Had to delete base from HomeKit and now can’t re-add

VMB4000r3

4R057B7LA95A7

LouBinNC
Aspirant
Aspirant

JamesC 

I'm in the same boat, can you send me a token reset also ?

VMB4000r3

4R057B7LA95A7

JamesC
Community Manager
Community Manager

LouBinNC,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

LouBinNC
Aspirant
Aspirant

Thanks you, but after reboot still having the issue with it spinning looking for devices.

 

I has been working fine until I deleted Arlo from Homekit.

LouBinNC
Aspirant
Aspirant

Fixed… thanks