Please send a token reset to my base station

[Cmorrow620]

Please send a token reset to my base station.

[PaulyP]

I am unable to get my new smarthub to connect to HomeKit. I am not familiar with the concept of a token. Can someone help me?

[rob9876]

Hi,

I have an arlo basestation that does not show up in Homekit. Please send a reset token? I can give you more information if required. 

Firmware1.17.0.0_3953_6ba79e5

HardwareVMB4000r3

[kebian]

I have 2 base stations. One is connected to HomeKit. The other won’t connect and needs a token reset. I wish I could do that locally as it’s very annoying and a common problem here.

If you need to know which one in order to send the token, it’s the one with the serial ending 3B.

Thanks

[PaulyP]

Jessica: it seems that I also need a token reset to allow my new smart hub to connect to HomeKit. Can you also send me one? Please. 

[Norstar]

Hi, could you please send Homekit reset token to my base station? Thank you!

[cbh32890]

Hello,

I think I need a token reset as well. I've had this issue for a while now and I've tried updating the app and restarting the base station. 

Thanks,

Caleb

[arlo_user_85]

Hello,

Would it be possible to get a Token Reset for my Base Station so that i am able to setup Apple Homekit please?

@JessicaP 

[ARbbbbbb]

Can’t add to HomeKit.
Arlo app stuck on “Discovering your device”.

[Pmramos]

Hi Jessica, 

I am having the same issues again, I successfully connected the first time, however I had to reset all my cameras as the power transformer for my hub stopped working. Now it just shows the Discovering your device message. 

Can you send me a reset token as well please? 

Highly appreciate it. 

Regards

[tdiggity]

I can’t seem to add my hub to HomeKit. When I try to add it, it spins forever while searching for devices.

[mykelbw]

The Arlo application doesn't recognize my basestation when trying to add to HomeKit.  Please assist.

[JessicaP · Accepted solution]

Hi cmmorrow620, PaulyP, rob9876, kebian, Norstar, cbh32890, arlo_user_85, ARbbbbbb, Pmramos, tdiggity, and mykelbw,

I've sent a token reset request to your Base Station(s)/SmartHub(s) that should resolve the issue. Please reboot your Base Station(s)/SmartHub(s) (remove and reapply power) and allow the Base Station(s)/SmartHub(s)  to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[PaulyP]

Excellent JessicaP.

That worked perfectly!

I am up and running.

Thanks !!