No sound on Apple home app

[Sanchan]

After adding the pro 3 in the Apple home app, I can listen and speak to the camera when I am on the same Wifi network. But there is no sound when I am not at home. But it works fine in arlo app even I am not on the same WiFi network. Not sure if this is an issue with Apple HomeKit??

[ShayneS]

Hi @Sanchan

Thank you for the info. I will look in to this report and provide an update as soon as possible. 

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[ShayneS]

Hi @Sanchan

This issue is occurring on Apple's side. I will provide an update when Apple fixes this issue. 

Thank you

[dylan91]

While using HomeKit, there is no sound when viewing the live feed through Arlo’s cameras. All 6 of my cameras are silent. When connected to Wi-Fi it will work. On cellular it cuts out. I’ve tested it on my phone and my wife’s. Defeats the purpose of being HomeKit compatible. Anybody have the same issue and found a way to resolve it?