Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply

Re: More information on HomeKit?

I would not be surprised if it is delayed. Given the disasterous Arlo Ultra launch and the scramble to fix the issues, I'm assuming HomeKit took a backseat.

 

 

Message 26 of 115
Apprentice

Re: More information on HomeKit?

HOMEKIT DELAY CONFIRMED 

 

Question to Arlo - 

Q1 HomeKit support still to occur for Pro2 and Ultra?

 

Response -

We continue to work with Apple to release HomeKit functionality on Ultra. We expect to launch this later this year.

 

Source

Facebook Arlo Smart Home ANZ Page

 

Not no mention of Pro2. Typical of Arlo. You can't run a business via press release without being able to have any consistency on being able to deliver a service to paying customers.

 

 

 

Message 27 of 115
Apprentice

Re: More information on HomeKit?

Thanks.

Then about the only thing I can do is notify the ACCC. (I’m Australian).

You can’t make representations about product functionality just before peak sales time at Christmas then no honour that commitment. That is patently false promotion of a product.

The fact that Arlo won’t respond to its community website astounds me.
Message 28 of 115
Luminary

Re: More information on HomeKit?

Where have you seen this info?
Message 29 of 115
Apprentice

Re: More information on HomeKit?

Sourced from Facebook @ArloSartHomeANZ

 

Screen Shot 2019-03-29 at 11.00.55 am.png

Message 30 of 115
Luminary

Re: More information on HomeKit?

The thing with any company is privacy until something drops, no matter how big or small of a feature or a product. I’m hoping in the next three days something comes out with homekit but we will see.
Message 31 of 115
Luminary

Re: More information on HomeKit?

I truly believe it will drop before March is over!
Message 32 of 115
Apprentice

Re: More information on HomeKit?

I hope your right. But the history of making (false) representaitons makes me less optimistic.

 

- HomeKit

- Ultra product release 

- Ultra product user performance issues

Message 33 of 115
Aspirant

Re: More information on HomeKit?

It’s now the end of Q1 and still no HomeKit support for Pro 2 and Ultra.

When is it coming?
Message 34 of 115
Luminary

Re: More information on HomeKit?

Hoping for something by the end of the night, I 100% know arlo hears us all this topic has been too hot the past couple weeks. Even if they don’t get it to us it would be a big disappointment to not hear anything in why it hasn’t dropped yet.
Message 35 of 115
Highlighted
Apprentice

Re: More information on HomeKit?

It is now the 1st of April and they haven't even bothered responding to the community.

 

I'll never buy another Arlo product again.

 

I'm off to write a Product Review as well.

Message 36 of 115
Apprentice

Re: More information on HomeKit?

Arlo have confirmed via Facebook and Twitter the HomeKit launch was delayed. But we all saw this coming. 

 

 

We contune to work with Apple to release HomeKit functionality on Ultra. We expect this to launch later this year. - Arlo

Message 37 of 115
Apprentice

Re: More information on HomeKit?

So that message only refers to Ultra when they committed to the Pro and Pro 2 as well.

 

And why won't they respond to their own community? Who behaves like this??

Message 38 of 115

Re: More information on HomeKit?

Disappointed but in no way surprised.

My concern now is that Arlo seems to be only mentioning Ultra with respect to HomeKit, and not Arlo Pro 2.

My bet is they only bring it to Ultra now to try to force sales given how bad the Ultra launch was.
Message 39 of 115
Apprentice

Re: More information on HomeKit?

I am surprised latigious US users aren't launching legal action over false claims and misleading and deceptive conduct?

Message 40 of 115
Luminary

Re: More information on HomeKit?

It’s only 621 pm in Cali most release notes come out around 630-700 so I still have hope for homekit being released today
Message 41 of 115
Aspirant

Re: More information on HomeKit?

Anything come up on the homekit update? 

Message 42 of 115
Apprentice

Re: More information on HomeKit?

Yup, my Arlo pro 2 cameras became HomeKit ready at 9am this morning with the update!
Message 43 of 115
Apprentice

Re: More information on HomeKit?

.....April fools! 🤪🤪🤪
Message 44 of 115
Luminary

Re: More information on HomeKit?

Idk about you guys but I’m feeling a law suit, how embarrassing and shameful for a company, I understand if it’s not doable in the time given originally but WHY NOT GIVE US AN OFFICIAL UPDATE AT ALL?!?!????!? Arlo slacking as always on customer service side..
Message 45 of 115

Re: More information on HomeKit?

Definitely agree with that. Arlo customer service is shocking. 

 

I've been using HomeBridge on my Mac to add my Arlo Pro 2 system to HomeKit. It works incredibly well.

 

This doesn't excuse Arlo misleading its customers but if anyone needs info on how to set up HomeBridge, happy to help.

Message 46 of 115
Luminary

Re: More information on HomeKit?

I’m intrigued, Keep on talking!
Message 47 of 115

Re: More information on HomeKit?

If you have a computer that runs 24/7 then you could look to HomeBridge. I am using it on my Mac Mini media server computer, which runs continuously.

 

HomeBridge runs through Terminal on the Mac where you can install plugins. I’ve got Arlo and also Wink installed, which allows me to control Z-Wave lights around my house through HomeKit.

 

Once installed HomeBridge creates the link between HomeKit and these non-HomeKit devices. Arlo shows up in my Home app where I can arm/disarm, view camera streams and add automations, such as arming Arlo when I leave the house and disarm when I return. Amazingly this all works so much better than the Geofencing through the native Arlo app.

Message 48 of 115
Aspirant

Re: More information on HomeKit?

Hi illuminous - Thanks so much for mentioning the existence of this!  I've already gotten a decent bit of progress but can't seem to stream the video from any of the cameras and can only get snapshots. Any chance you could share how you got everything configured? 

Message 49 of 115

Re: More information on HomeKit?

When you launch HomeBridge in Terminal (assuming you are using a Mac), do you see your Camera names appear in in the Terminal window once launched? 

 

I actually ended up removing the Camera streams from the Home app and just use the Arlo app for this. I find the Arlo app with all the additional options just works better for viewing the Camera streams and recordings.

 

In my Home app I am using HomeBridge Arlo for triggering events... arming Arlo when leaving the house, turn outside lights on when motion is detected etc.

Message 50 of 115