Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Luminary

Homekit update

Arlo homekit official update by anyone at arlo??
Model: VMS5240 | Arlo Ultra 2 Camera Kit
Message 5 of 60
Star

Apple HomeKit Support?

@JamesC

Just wondering when the firmware update will be pushed to enable Apple HomeKit Support? Some reports from CES stated Arlo will push the HomeKit firmware update by the end of January. Is this true? If so, is Arlo on track to do this without delay?

Thanks,

D
Message 1 of 60
Initiate

Re: Apple HomeKit Support?

I am also waiting for HomeKit before pulling the trigger on my purchase.  Any update on the firmware push for this?

Message 2 of 60
Guide

Re: Apple HomeKit Support?

Same here, after all the failed promises from Ring and others I'm also waiting for them to deploy the firmware before committing. 

I do have high hopes though as the Arlo Baby is pretty much stable (and with faster stream access) on HomeKit.

We barely use the Arlo app unless we want to look at previous recordings.

 

I wouldn't hold out for Q1 release though as it appears that they still have the basics to sort out and from what I see (with @JamesC being crazy active recently Smiley Happy) they're working quickly to deliver on the initial offering. 

Message 3 of 60
Initiate

Arlo Ultra and Apple HomeKit

Hi there,

I’m new to the community so apologies if this has already been covered off... I’ve just invested in the Ultra cameras and this decision was based on Apple HomeKit integration but cannot find any details other than the press release in Jan 19, does anyone have further information on when the firmware update is scheduled please..?

Much appreciated, cheers,
J.
Message 4 of 60

Re: Homekit update

Some communication about this would be nice

Message 6 of 60

Re: Homekit update

Question too cryptic.

 

What are you asking about?

 

 


My Arlo hardware: Q Plus, Pro 2 (X2), Security Light, Ultra, Doorbell, Chime
Message 7 of 60
Highlighted

Re: Homekit update

I believe why this is being asked is your statement at CES 2019 said you’d be supporting Homekit by the end of Q1. Yesterday being March 31 was the end of Q1 so we your customer base would have expected you to have kept your promise or released a statement updating it. We should not be having to even ask this question. Now, get on with it and stop looking like fools. What is the eta of you supporting Homekit? IRIS shutdown yesterday and a lot of us are looking for a replacement for our cameras. Its not going to be Arlo if your not supporting Homekit because for many of us we’re not purchasing until we see you keep your word. Q1 come and gone and your not communicating. Is this a harbinger of things to come it we choose your system? Please update all of us!


@Cwmmmm wrote:
Arlo homekit official update by anyone at arlo??

 

Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 8 of 60

Re: Homekit update

Thanks. I had no idea what Homekit referred to. Actually, I am not much wiser now. I presume that it is some brand of IoT stuff. Apple?

 


@Commacausi wrote:

I believe why this is being asked is your statement at CES 2019 said you’d be supporting Homekit by the end of Q1.

 

I have no idea who "your" refers to.

 

You should know that this community is essentially a user-to-user venue with some input from a small band of Arlo techies. Their task is to help users to fix technical issues. They may know about other stuff, but you won't see them commenting much here. 

 

Most of the answers come from fellow users who have no connection with Arlo. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.

 

Given that the Ultra launch was pushed back to last week, I suspect that there has been some "mission slip".


My Arlo hardware: Q Plus, Pro 2 (X2), Security Light, Ultra, Doorbell, Chime
Message 9 of 60
Luminary

Re: Homekit update

It’s so pitiful
Message 10 of 60
Luminary

Re: Homekit update

Considering that everyone from arlo sees all this heat about HomeKit and haven’t responded I’m super disappointed.
Message 11 of 60
Tutor

Re: Homekit update

I opened the arlo app this morning and was promoted with an iOS message asking if arlo could get permission to “Home” for HomeKit.

Message 12 of 60

Re: Homekit update

Yep just got the same update, rebooted my ultra multiple times already hoping for a firmware update to go with it, no luck so far ☹️

Message 13 of 60

Re: Homekit update

I got the HomeKit prompt in the Arlo app today too.
Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 14 of 60
Luminary

Re: Homekit update

So does this mean homekit is here? Unfortunately I’m not home will homekit only work over local internet?
Message 15 of 60

Re: Homekit update

I don’t believe HomeKit is here just yet, sadly. Allowing Arlo to access HomeKit data has in fact added it to the other devices that allow HomeKit access, but within the Arlo and Home apps there is no way to add the devices to HomeKit yet. Hopefully this means that HomeKit support is coming sooner rather than later with firmware updates for the base station and cameras.
Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 16 of 60
Luminary

Re: Homekit update

Awesome! Even though not done in q1 maybe it will be done early q2! Fingers crossed
Message 17 of 60
Community Manager

Re: Homekit update

Thanks for letting us know. We apologize for this inconvenience. The in-app popup message you received after the update is an error. We are currently working to resolve this issue immediately.

 

We are actively working to launch this capability and will let you know when it’s available.

 

JamesC

Message 18 of 60

Re: Homekit update

Oh dang, that’s severely disappointing. Hopefully Arlo pulls through and actually delivers HomeKit, unlike some other companies (Ring), since I purchased this product specifically due to HomeKit integration. For example, I want to utilize HomeKit automations with Arlo and the Rachio 3 system to ward off any sort of potential unwanted activity at night with my sprinkler system.

If Arlo has a Beta test for HomeKit (which I highly recommend after being a sort of Beta tester for the Arlo Ultra cameras and their original launch), I would love to be a part of that.
Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 19 of 60
Aspirant

Will arlo support homekit?

Hello, I am planning on using arlo ultra as security cameras for outdoors, but I am interested in Homekit support. Will it swill be a thing? I don’t want to buy it and they never add it.
Message 20 of 60
Community Manager

Re: Will arlo support homekit?

12alberto34,

 

We are actively working to launch this HomeKit capability. An announcement will be made when this is available.

 

JamesC

Message 21 of 60

Re: Homekit update

Thank you for your response. 

Message 22 of 60
Aspirant

Arlo Ultra + Smarthub: How to add to Apple Home app?

Hi -

 

I just got the Arlo Ultra + SmartHub and did all the updates (to camera and the hub).

 

I got a message asking if I wanted to give permission to Apple Home app (Homekit) when setting up -- so I said "Ok".

 

In the Home app, I can't figure out how to add the Arlo (cameras or the hub) to my Homekit devices. 

 

I've looked on the device themselves (camera and SmartHub), and on the documentation in the box, and can't find any of the info I need (ie. HomeKit Setup Code).

 

Any ideas?

 

Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 23 of 60
Community Manager

Re: Arlo Ultra + Smarthub: How to add to Apple Home app?

davidhildie,

 

We're working to release firmware updates to allow for this integration to take place. We will make an announcement when HomeKit integration is completed.

 

JamesC

Message 24 of 60
Aspirant

Re: Arlo Ultra + Smarthub: How to add to Apple Home app?

Thanks @JamesC  for chiming in on discussion.  

Can you please provide a forecast date for the release?  Noted that the Arlo app was seeking HomeKit access yesterday.  Is this for initial beta testing?

If you are seeking beta testers is there an expression of interest?

cheers

 

Model: VMS5340 | Arlo Ultra 3 Camera Kit
Message 25 of 60