Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reply
Discussion stats
  • 1 Reply
  • ‎2025-10-03 01:07 PM
  • 414 Views
  • 0 Likes
  • 2 In Conversation
nickh_arlo
Follower
Follower
‎2025-10-03 01:07 PM

Please reset the token on my VMB5000

Labels:
0 Likes
Reply
Message 1 of 2
414
1 REPLY 1
BrookeN
Arlo Moderator
Arlo Moderator
‎2025-10-03 02:48 PM

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

https://kb.arlo.com/000063184

0 Likes
Reply
Message 2 of 2
406
Discussion stats
  • 1 Reply
  • ‎2025-10-03 01:07 PM
  • 415 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.