Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Requesting a Token Reset

Reply
Discussion stats
  • 1 Reply
  • ‎2024-04-28 05:17 PM
  • 287 Views
  • 0 Likes
  • 2 In Conversation
arlo-lover-52
Follower
Follower
‎2024-04-28 05:17 PM

Hi, I am trying to add my Arlo Ultra 2 to Homekit. It says "Unable to Add Accessory". I have read that I need a token reset. Can I get one?

Labels:
0 Likes
Reply
Message 1 of 2
287
1 REPLY 1
BrookeN
Arlo Moderator
Arlo Moderator
‎2024-04-29 07:35 AM

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?

0 Likes
Reply
Message 2 of 2
270
Discussion stats
  • 1 Reply
  • ‎2024-04-28 05:17 PM
  • 288 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.