Requesting a Token Reset

[arlo-lover-52]

Hi, I am trying to add my Arlo Ultra 2 to Homekit. It says "Unable to Add Accessory". I have read that I need a token reset. Can I get one?

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?

[uskaishiga]

Hi I have the same problem and I need a new token

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[uskaishiga]

Hi, this didn't work for me. 

[jw21]

Can I get a token reset as well? I am unable to connect to HomeKit. Thanks!

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[AEhn]

Hi, I am also trying to add my Arlo Ultra 2 to Homekit. It also says "Unable to Add Accessory". I Think I need a token reset. Can I get one?

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[AEhn]

Thank you! It worked! 

[MajorBalls]

hello!

Trying to connect my SmartHub (4540r3, firmware 1.26.0.0_1812_12a0681) to HomeKit. I keeps asking for a HomeKit code. There is not one on the hub or the package.

Could I have my token reset please?

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

[Toxiicscorpiio8]

Can I get a reset token I factory reset my arlo base station and I keep getting this message when trying to add it to Apple HomeKit 

 

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184