Homekit token reset needed

[werner-k]

Hello!

Can you please send a token reset for the VMB4000 connected to this account. It stopped working after upgrade to IOS18.

Thx in advance.

Br Werner

[Isacksenfamily]

Can I get a HomeKit token reset for my Ultra SmartHub VMB5000 (living room)?

[Isacksenfamily]

@BrookeN can you help?

[BrookeN]

@Isacksenfamily I sure can. I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[Isacksenfamily]

@BrookeN I performed the steps as indicated above and within the Arlo mobile iOS app.  I'm still getting a "HomeKit setup failed" error message.  Can you assist?

[BrookeN]

Try logging out of the account and logging back in. Making sure that homekit has access. And then resetting the basestation and following the steps for setting up without a code. 

[DudeMac17]

Hi @BrookeN that reset didn't work, can you confirm or reset it for the VMB5000 on my account? Thank you. 

[BrookeN]

Can you please dm me the last 4 of the serial number that you are wanting reset. 

[Isacksenfamily]

@BrookeN , thanks for the help.  

I've performed the steps as documented in the link; however, I'm still getting the "HomeKit setup failed" error message.  I've reset my HomeKit hub and logged out/in of the mobile Arlo app.  The last 4 of the serial number associated with the hub I'm having issues with is "255E".

[BrookeN]

That is the one that I sent the token reset to. The only other thing to try is to reset the basestation. Keep in mind though you will need to add the cameras back on as well. 

[Isacksenfamily]

Ok, I'll try to get to this reset by the weekend.  Thanks for your help.

[Isacksenfamily]

@BrookeN I've found a few minutes to reset my Arlo and Apple Hub and HomeKit.  Same error message, "HomeKit Setup Failed".  Do I need a token reset to the same serial number?

[Isacksenfamily]

@BrookeN update.

Rebooted my router and Arlo hub can now access my HomeKit hub.  Case can be closed.  

Thanks for your, this, support.

[Lyndorn]

Like others, I require a token reset to my Arlo VMB4540r2 to add connected cameras to HomeKit.  Thank you!

[Frithra]

Can you please send a token reset to my base station? I looked through the community notes and it appears that I would need one

[BrookeN]

@Lyndorn and @Frithra 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184