- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello!
Can you please send a token reset for the VMB4000 connected to this account. It stopped working after upgrade to IOS18.
Thx in advance.
Br Werner
Solved! Go to Solution.
- Related Labels:
-
Apple HomeKit
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I could successfully re-add my VMB4000 and cams to Homekit now! Thx for your support.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions
:How do I connect my Arlo device to Apple HomeKit?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My Arlo Hub and cameras are not discoverable on HomeKit either. Please send a new token.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I could successfully re-add my VMB4000 and cams to Homekit now! Thx for your support.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Unable HomeKit connection. Please send a token reset code for my device. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:
How do I connect my Arlo device to Apple HomeKit?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Have powered off and restarted the Hub but still not getting past the “discovering your device, please wait…”
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Try logging out and logging back in.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Logged out of the app on both iPhone and iPad. Still not discovering the station…
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The only other way would be to do a full reset on the basestation. Please keep in mind that you would need to add back on all the cameras.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@BrookeN wrote:
The only other way would be to do a full reset on the basestation. Please keep in mind that you would need to add back on all the cameras.
@MaxBurner - I don't recommend resetting the base. Lots of posts here from folks with VMB4000s who did that, and were unable to add it back to their account. No idea when that issue will be resolved.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@StephenB it was the other user that had the VMB4000. His token reset worked. Although, looking just now it does appear that he also has a VMB4000.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yes. i have a vmb4000.
but i did only a powercycle and not a full reset of it. after it came back online i could add it back to homekit from within the arlo-app. worked like a charm!
maybe worth mentioning: i did remove the base-station from within homekit at the very start. i only asked for the token reset when i could not add it again…
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@werner-k were you able to get the homekit working?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yes thx - see my posts above!
i just marked the wrong reply as answer (mine not yours). and another customer replied with his own request afterwards…
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I finally got it all to work after deleting all devices, deleting and redownloading the app, and adding them all back. Naturally, they all need to be on the same network but finding the connected network within Arlo Secure was apparently impossible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am glad that you got it to work. If you have any other questions please let me know.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
please send a token to my base station for reset
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:
How do I connect my Arlo device to Apple HomeKit?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My VMB4000 Base Station is not connecting to HomeKit. Is it possible to send a token reset, please? Thank you in advance.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My Arlo Pro 2 Base Station will not connect to HomeKit. Is it possible to perform a token reset? Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:
How do I connect my Arlo device to Apple HomeKit?
-
Amazon Alexa
102 -
Apple HomeKit
663 -
Apple TV App
7 -
AppleTV
27 -
Arlo Mobile App
57 -
Arlo Pro
2 -
Arlo Pro 2
1 -
Arlo Q (Plus)
1 -
Arlo Secure
9 -
Arlo Smart
36 -
Arlo Wire-Free
1 -
Before You Buy
29 -
Features
82 -
Firmware Release Notes
8 -
Google Assistant
80 -
IFTTT
75 -
IFTTT (If This Then That)
117 -
Installation
87 -
Modes and Rules
13 -
Motion Detection
1 -
Online and Mobile Apps
70 -
Samsung SmartThings
72 -
Security System
1 -
Service and Storage
5 -
SmartThings
73 -
Troubleshooting
386 -
Videos
1
- « Previous
- Next »