Homekit not able to add BaseStation

[Ralph2022]

Same issue as the others - if I try adding the arlo to HomeKit, it gets stuck discovering.  Please send a reset token.  Thank you! Serial A6G2187HA05D0

[JamesC · Accepted solution]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Ralph2022]

Thank you! Works well now.

[Mikko76]

Hello,

I`m not able to add Arlo Base Station to Apple Homekit, model VMB500

serial number A6G21871A005F

[JamesC]

Mikko76,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Mikko76]

Thank you, it`s working now 🙂

[tex73]

Hi Arlo support,

I have the same problem as others here.

I can't connect my Arlo Pro Base Station to HomeKit via the Arlo Secure app.

The setup screen says "Discovering your device. Please wait." but never finds my device.

Can you please reset my token?

Arlo Pro Base Station : Harware VMB4000r3 , SN 4R026B7AA22B3

Thanks!

[JamesC]

tex73,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Blablah12345]

I am unable to add my upstairs base station Ultra SmartHub VMB5000 to Apple HomeKit.

[JamesC]

Blablah12345,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Blablah12345]

Thank you!

But now the cameras connected to my downstairs base station (VMB5000r6) are not responding in the Apple Home Kit app (works fine in the Arlo app). I tried removing and re-adding the base station to Apple Home Kit and it cannot be found (both through Arlo and Apple HK app). I tried restarting the base station too. Any ideas

[JamesC]

Blablah12345,

What is the s/n for that base?

JamesC

[Blablah12345]

Downstairs S/n - A6C32572A0579

Upstairs S/n -

A6C31A7HA0519

(upstairs is working but just in case you need to reset it and I need to delete and add again)

[JamesC]

Blablah12345,

I've reset the token for device ending in 0579. You should be able to set up using the same instructions linked above.

JamesC

[Waymo]

Im having the same issue trying to connect to Homekit. Can you please send a reset token:

SN: A6F31A7TA0FB2

[Waymo]

I contacted supported and this has now been fixed